Operations Manager II
Requisition ID: 22227
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
The Operations Manager is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPI’s.
This Position Will Be Responsible For…
- Manages at least 2 full time exempt direct reports. Management responsibilities include, but are not limited to hiring, coaching, skills development, recognition and rewards, staff productivity and performance management to include disciplinary actions up to and including termination.
- Directing the operational aspects of the facility
- Knowing and evaluating operational productivity goals, monitoring daily and ensuring goals are achieved on all shifts
- Ensuring/reinforcing the FedEx Supply Chain teammate culture is being fostered in the facility
- Assuring the attainment of facility production, quality and safety objectives
- Reviewing and assuring the accuracy of required production and inventory reports
- Coordinating and conforming with the operational aspects of FedEx Supply Chain's Core Excellence Program and audit regularly to ensure full compliance
- Planning, monitoring and managing actual performance against operational portions of the budget; this includes, but is not limited to, proper management of departmental staffing levels, overtime and overall operational headcount
- Leading operational initiatives to ensure inventory accuracy goals are met
- Ensuring shipment and loading accuracy on all shifts
- Implementing process improvement programs utilizing Quality Driven Management methodologies.
- Providing assistance to the General Manager on special projects as required
- Identify and coordinate daily activities of 40-100 team members; inspire your team to achieve desired results in productivity, teamwork, safety, quality, and job knowledge
- Collaborate across departments to drive optimal productivity; foster an environment in which diverse backgrounds are respected and valued
- Ensure performance plans are set, maintained, and continuously improved; generate creative solutions to identify improvements in processes
- Manage a safe workplace by advocating safety training and accident preparedness
- BA/BS degree in Logistics, Industrial Engineering or other related operations discipline is preferred. Alternatively, military rank at E-6-7/or O-2-O3.
- A minimum of five years of supervisory proven experience, preferably in a large, high volume logistics environment responsible for WMS, QDM, LMS, P&L and talent management.
- Demonstrated leadership qualities with ability to lead other leaders
- Excellent organizational skills and the ability to prioritize
- Experience with Six Sigma or quality management methodologies and/or Green Belt certification preferred
- Strong analytical skills
- Previous team building experience preferred
- Previous budget planning and P/L exposure a plus
- Interpersonal Effectiveness – Have positive and dynamic management style, combined with superior communication skills and high credibility; able to gain followership and attain buy-in from internal stakeholders; capable of successfully navigating a complex organizational matrix.
- Business Knowledge – Thorough understanding of relationships among markets, customers, competitors, and financials, develops plans and ensures resources are in place to support the Company’s strategic plan.
- Change Management – Acts as a change agent looking for opportunities to continually improve processes and workplace. Values innovation, encourages creativity among teammates, and is willing to take calculated risk to make positive change happen. Regularly elicits new ideas from teammates and actively involves him/her and others in change to ensure cooperation and commitment.
- Talent Development and Management – Be a “player-coach” and proven manager/developer of people; capable of hiring, managing, developing and motivating strong teams.
- Results Oriented – Possess a collaborative, yet relentless approach to process improvement and team management in order to achieve best in class results, especially around cost, cycle time/throughput, and customer service.
- Customer Management – Develop, foster and grow positive and professional relationships with executive level customers and colleagues.
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit/walk/stand for up to 8 hours per day.
- Ability to intermittently crawl, squat, climb, twists, bend, stoop, push or pull.
- Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus.
- Ability to lift/carry items less than 25 pounds.
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ADA – FedEx Supply Chain will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.
Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.