Aero Desk Officer

Description

The Aero Desk officer is responsible for monitoring, coordinating, and managing shipments throughout the transportation lifecycle to ensure on-time performance, proactive issue resolution, and exceptional customer service. This role serves as the central point of communication between customers, carriers, vendors, operations teams, and internal stakeholders, providing end-to-end visibility and operational control for critical shipments.

•    Monitor shipments across air, ground, and multimodal transportation networks. 
•    Provide proactive tracking and status updates to customers and stakeholders. 
•    Identify potential service disruptions and implement recovery solutions. 
•    Coordinate with carriers, vendors, airports, and operational teams to ensure timely movement of freight. 
•    Manage escalations involving delayed, high-value, time-critical, or AOG (Aircraft on Ground) shipments. 
•    Maintain accurate shipment records and update transportation management systems. 
•    Analyze operational data and generate performance reports. 
•    Ensure compliance with customer requirements, transportation regulations, and company procedures. 
•    Communicate effectively with regional and global teams to facilitate seamless shipment execution. 

Knowledge
•    Business English (read, written, spoken)
•    Additional language is a plus ( Hebrew, Turkish,Spanish..)
•    Knowledge of Aerospace Logistics (including handling, shipping, and regulatory requirements)
•    Understanding of customs and international shipping documentation Knowledge of computer tools
•    Good command of written and oral communication

Skills
•    Attention to detail and documentation accuracy
•    Excellent communication and coordination
•    Adherence to SOPs and Compliance Rules
•    Respect and apply the company's Quality, Hygiene, and Safety rules.
•    Convey a positive brand image to clients.
•    Adherence to procedures and organization of the service (schedules, break times, holidays).
•    Knowledge of air cargo and international logistics operations. 
•    Experience handling time-critical or AOG shipments. 
•    Understanding of customs and international shipping documentation. 
•    Data analysis and reporting experience. 
•    Ability to communicate with global teams across multiple time zones. 

Personal Qualities
•    Customer service orientation (internal and external)
•    Stress resistance
•    Crisis Management  - Initiative and problem-solving mindset
•    Teamwork orientation
•    Organizational skills
•    Reactivity and proactivity
•    Good interpersonal skills
•    Sense of responsibility
•    Operational Excellence 
•    Attention to Detail 
•    Critical Thinking 
•    Decision Making 
•    Time Management 
•    4-6 years’ experience in the aerospace logistics industry (Experience including handling, shipping, and regulatory requirements)
•    Strong customer service and communication skills. 
•    Ability to multitask and manage multiple shipments simultaneously. 
•    Experience with transportation management systems (TMS), tracking platforms, and Microsoft Office. 
•    Strong analytical and problem-solving abilities. 
•    Ability to work in a fast-paced operational environment. 
•    Experience with quoting, pricing, and shipment documentation
•    Knowledge and understanding of international logistics operations across multiple modes
•    Driving license is necessary and vehicle autonomy is required
•    The position follows a standard workweek schedule (Monday to Friday)
•    Occasional extended hours may be required based on urgent movements or projects deadlines
•    On-call support is not part of regular responsibilities but may be requested during critical incidents
 

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: 4,929.36 - 7,886.98 USD Monthly

Additional Details: Monday – Friday 9:00 AM – 6:00 EST PM (Hybrid)

For details on our comprehensive benefits, click here.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.