CR673: Operations Supervisor

Description

Supports manager by taking supervisory responsibility for day-to-day coordination of team activities. Ensuring that processes and procedures are completed promptly and consistently and that team activities are in line with company goals and regulatory requirements. Involves providing day-to-day supervisory and/or coordination support to a team of operational and/or clerical employees, or contractors. Responsible for day-to-day completion of team tasks as well as delegated first level employee related activities, as defined by local policies. This may include day-to-day performance monitoring/management and development discussions,
employee related administration, supporting initial/informal disciplinary action activities and, in the case of contractors, contract management, under the supervision of relevant management.

Provides supervisory support to a team of operational or clerical employees or vendors including allocating tasks and providing direction and support on completion of tasks.

Motivates team to achieve high levels of performance.

Responsible for ensuring team understanding of objectives, using approved methods to assess performance and providing feedback and development guidance.

Provides updates to manager on performance.

May support the evaluation of vendor(s) performance against agreed targets.

Supports team in completing workload as required.

Creates and regularly applies tools to monitor completeness and accuracy of defined department processes and procedures.

May handle escalated, complex or high impact customer issues as they arise. Initiates and implements corrective action as required.

Performs or coordinates audits and reviews of existing processes or documentation to ensure appropriate standards and rules are applied.

Identifies and investigates anomalies, issues or variance to be addressed and notifies management as required.

Supports manager in planning and scheduling of resources, including rostering, to ensure department priorities are completed.

Communicates targets and goals to the team.

Provides updated on progress towards goals for management and team.

Provides a range of support activities including administration and data management, reporting, analysis and deputizing for manager when required.

Ensuring confidentiality is maintained.

Ensures on-going compliance with defined Company processes and procedures, relevant legislation and external regulations, and predefined agreements.

Ensures required approvals are sought throughout processes.

May complete department level audit and notifies management of any noncompliance issues as they arise.

Works closely with team and key stakeholders to ensure accuracy of information and completion of processes to deadline.

Also includes contact with customers, vendors or employees, to investigate or resolve escalated issues as required.

Aligns and gains commitment to actions from the different stakeholders.

Leads implementation of corrective actions resulting from the alignment efforts.

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.