Distribution Customer Service Specialist

Description

This is role is 5 days onsite out of our Gardena CA office. Work schedule will begin between 5 AM-7AM.

Mandatory overtime may be required during periods of high volume. In addition, working on company-recognized holidays may be necessary.

This role supports the coordination of global freight movement for International Direct Distribution -Max (IDD-Max) shipments by ensuring customer requirements are met, partnering with internal teams, and managing shipment documentation in compliance with regulatory and internal requirements.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' frontline personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent service providers to ensure that agents exceed the customers' service requirements.
• Resolve tracking issues and ensure that events are updated timely within internal systems
• Complete accurate data input or corrections into computer files.
• Develop rates and/or provide quotes for the movement of freight.
• Generate special manual reports to meet customers needs.
• Participate in QBR meetings with customers via phone or face-to-face meetings.
• Participate in daily, weekly, monthly meetings.
• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assist with training within the department.
• Potential domestic travel (5%).
• Data analysis to spot exceptions.
• Communication with internal teams for customer solutions.

• High School diploma/ equivalent
• Three (3) years of experience in freight forwarding or logistics or work/field experience
• Proficient Microsoft products skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Ability and willingness to travel as needed

Preferred Qualifications:  

Pay Transparency:   

Pay: 25.37 - 35.51 USD Hourly

Additional Details: 

Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations.  If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

California Fair Chance: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. 

FedEx complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) regulations for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders, including those required by federal, state, or local government contract, or which the Attorney General determines to be essential for an employer to do business with an agency or department of the federal, state, or local government.

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.