INC016: Sr. Agent, Supply Chain Operations

Description

Sr. Agent, Supply Chain Operations(Transportation)
Job Summary
We are looking for an experienced Senior Agent- Transportation to manage and coordinate transportation operations as part of our Supply Chain and 3rd-Party Contract Logistics (3PL) function. The role will be responsible for ensuring smooth, timely, cost-effective, and compliant movement of goods through transportation partners and logistics service providers.
The ideal candidate should have strong hands-on experience in transportation planning, 3PL operations, transporter/vendor management, shipment tracking, delivery performance, cost control, and operational issue resolution. The candidate will work closely with internal Supply Chain, Warehouse, Customer Service, Procurement, Finance, and external logistics partners to ensure high service levels.

Key Responsibilities

Transportation Operations

• Manage day-to-day transportation activities, including primary and secondary transportation movements.
• Coordinate with 3PL partners, transporters, fleet operators, and other logistics service providers.
• Plan and monitor vehicle placement, shipment dispatch, route allocation, and delivery schedules.
• Ensure timely pickup and delivery of shipments in line with agreed SLA/KPI requirements.
• Monitor shipment status and proactively identify and resolve delays, route deviations, vehicle issues, and delivery exceptions.
• Ensure proper documentation for transportation movements, including e-way bills, PODs, invoices, delivery documents, and other statutory requirements.

3PL & Vendor Management

• Manage operational relationships with third-party logistics and transportation service providers.
• Monitor transporter performance against agreed SLAs and KPIs.
• Conduct regular performance reviews with logistics partners and drive corrective actions.
• Coordinate with vendors for vehicle availability, capacity planning, service issues, and operational escalations.
• Support evaluation and onboarding of new transportation vendors as required.

Cost & Performance Management

• Validate transportation bills, freight charges, accessorial charges, and supporting documentation.
• Track key transportation KPIs such as:
  • On-Time Delivery (OTD)
  • On-Time Pickup
  • Vehicle Placement
  • Transit Time
  • Freight Cost per Shipment / KM
  • Vehicle Utilization
  • Delivery Exceptions
  • POD Compliance
• Prepare regular transportation performance reports and dashboards.

Compliance & Risk Management

• Ensure transportation activities comply with applicable Indian statutory, regulatory, safety, and company requirements.
• Ensure documentation and records are maintained accurately.
• Coordinate with transporters to address compliance, safety, and operational risks.
• Escalate critical operational or compliance issues to management in a timely manner.

Continuous Improvement

• Identify opportunities to improve transportation processes, service levels, and cost efficiency.
• Drive initiatives related to route optimization, load consolidation, vehicle utilization, automation, and process standardization.
• Participate in logistics and supply chain improvement projects.

Required Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Operations, Business Administration, or a related field.
• 5–7 years of relevant experience in transportation, logistics, supply chain, distribution, or 3PL operations.
• Experience working with 3PL/contract logistics companies and transportation vendors in India.
• Strong understanding of transportation and distribution operations.
• Good knowledge of Indian transportation practices, documentation, and statutory requirements.
• Experience with ERP/TMS/ systems and MS Excel.
• Strong analytical, problem-solving, communication, and vendor-management skills.

Preferred Experience

• Experience in FMCG, Retail, E-commerce, Manufacturing, Consumer Goods, Automotive, Pharma, or other distribution-intensive industries.
• Experience managing multiple transporters and logistics partners.
• Exposure to contract logistics, freight management, route planning, and transportation cost analysis.
• Experience with transportation management systems (TMS) and supply chain analytics.
• Experience handling high-volume shipments and time-sensitive deliveries.

Key Competencies

• Transportation & Distribution Management
• 3PL / Contract Logistics Management
• Transporter & Vendor Management
• Supply Chain Operations
• Route & Capacity Planning
• Cost Optimization
• KPI / SLA Management
• Data Analysis & Reporting
• Problem Solving
• Stakeholder Management
• Continuous Improvement

Key Performance Indicators (KPIs)

• On-Time Delivery / OTD
• On-Time Pickup
• Vehicle Placement Adherence
• Transportation Cost vs. Budget
• Vehicle Utilization
• Transit Time Adherence
• POD Compliance
• Transporter SLA Performance
• Reduction in Delivery Exceptions
• Customer Complaint / Escalation Rate

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!