Req ID: RC783732

LM872: Manager Dedicated Customer Care

Company:
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 48
Posting End Date:
Remote: No
Location: 232 Calle Río Lerma, Cuauhtemoc, Méxic 06500, Mexico

Description

Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project
Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.

*** Internal Posting Application Instructions ***

If you are interested in applying, please upload a single PDF file containing the following documents:

Updated résumé
Letter of Intent
Image of your current TOEIC test result, with a minimum score of 800 points

Note: TOEIC test results are valid for 2 years from the test date.

This file must be uploaded in Workday under the Resume / Cover Letter section (and not in any other field).

📌 Important: In accordance with Section 4-15, Career Opportunity Policy of the LAC People Manual:

"Failure to provide complete information clearly demonstrating that an employee meets the qualifications required for the posted position may result in the

employee not being considered for the opportunity."

🗓️ Posting Period: October 13 through October 19, 2026