LU011: Operations Support Agent

Description

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
Lead or senior levels of these positions may:
• Handle escalated or more complex issues,
• Coordinate team activities or those of agency contract staff,
• Support supervisor or manager activities,
• Support the design, review and implementation of processes and procedure

General job description
Under general supervision completes the following activities:
• Receipt, release and shipment of cargo;
• Provide support in the definition, review, implementation and improvement of organizational processes, operational flows and performance indicators of the sector;
• Issuing reports of loads in the warehouse and en route of vendors drivers with daily accountability of the operational activities and routines of the sector;
• Support in coordination of operational teams activities (Handlers)
• Monitoring Vendors Drivers activities
• Control and handling of pending issues and returns;
• Monitoring of indicators and accountability to management and external customers, when necessary prepare material and presentations, including participation in meetings with customers.
• May be required to perform other duties as assigned    
Minimum Requirements
Minimum Education:
• High school diploma/equivalent. Proficiency in English
• Valid Drivers License and good driving record.

Minimum Experience: One (1) year clerical experience

Minimum Required Skills:
• Data entry, and/or general office skills.
• Good human relations, interpersonal, and communication skills.
• Clear and articulate speaking voice.
• Accuracy & Attention to Detail
• Good Microsoft Office & PC Skills in particular Excel
• Good Planning & Organizing Skills
• Good Problem Solving Skills
• Basic notions of monitoring and analysis of indicators and customer service
• Dynamic and creative  
• Ability to lift 70 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.                  

PROPOSITO DEL CARGO:

Efectuar una variedad de tareas de backoffice dentro del departamento de Operaciones incluyendo atención al cliente, tareas administrativas generales  y manejo de mercaderías.  

PRINCIPALES RESPONSABILIDADES:

Dentro de las principales responsabilidades del cargo encontramos:

Scaneo de documentación.

Seguimiento de los embarques

Apoyo en la preparación y armado de la documentación de aduana.

Soporte general a tareas de backoffice operativo

Asistir a los clientes en el rastreo de sus paquetes y resolver inquietudes relacionadas con los productos y servicios de FedEx.  Contacto telefónico.

Preparar reportes administrativos referentes a la operación.

Mantener y auditar la documentación y archivos relacionados con la operación.

Proveer soporte administrativo al Gerente de Operaciones.

Informar a los clientes sobre asuntos aduaneros de sus envios.

Mantener el lugar de trabajo limpio y ordenado

Reconocer clientes nuevos y oportunidades adicionales, cuentas nuevas, con el fin de obtener envíos adicionales.

Estas responsabilidades son las principales o las que se realizan con mayor frecuencia.  Cualquier otra tarea podrá ser solicitada para su cumplimiento.

CONOCIMIENTOS, EXPERIENCIA, HABILIDADES REQUERIDAS PARA EL CARGO:

Bachiller o su equivalente.  Experiencia previa en funciones  administrativas, operativas o de servicio al cliente.  Buenas habilidades administrativas y conocimientos de computación y de comercio exterior.  Excelentes habilidades de comunicación,  relaciones interpersonales y organizacionales.  Tono de voz claro y articulado.  Nivel de idioma  portugues e Inglés intermedio . Debe poder trabajar horarios flexibles cuando sea requerido

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.