Operations Specialist - Senior

Description

Operation Specialist - Senior is responsible for driving operational performance through data analytics, Service Assurance; Quality Management, business reporting, process improvement, and project management. This role partners with cross-functional teams and senior leadership to deliver actionable insights, improve efficiency, and support strategic decision-making.


Other consideration
Contract Management/Sourcing; Clearance Regulatory; Vendor Management; Admin & Support; Operations Regulatory Compliance

Key Responsibilities

• Analyze operational data and generate business insights using Excel, SQL, and Power BI.
• Develop and maintain dashboards, KPIs, and management reports.
• Prepare and present performance reviews and recommendations to senior leadership.
• Identify operational issues, perform root cause analysis, and implement corrective actions.
• Lead continuous improvement and automation initiatives.
• Manage cross-functional projects from planning through implementation.
• Collaborate with multiple departments to drive business objectives and operational excellence.
• Ensure data accuracy, process compliance, and adherence to company standards.

Qualifications

• Bachelor's degree in Business, Operations, Engineering, Data Analytics, or related field.
• 5+ years of experience in Operations, Business Analytics, or Continuous Improvement.
• Advanced Excel skills (Power Query, Pivot Tables, complex formulas).
• Strong SQL and Power BI expertise.
• Proven analytical, problem-solving, and project management skills.
• Experience presenting findings and recommendations to senior management.
• Excellent communication, stakeholder management, and interpersonal skills.
• Ability to work independently in a fast-paced and dynamic environment.

Preferred Qualifications

• QDM, Lean Six Sigma, PMP, or equivalent certification.
• Knowledge of process automation and digital transformation initiatives.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.