Strategic Program Management Principal

Description

The Strategic Program Management Principal is responsible for leading complex, cross-functional transformation initiatives that drive strategic business outcomes, operational excellence, digital modernization, and organizational change. This role partners with executive leadership, business stakeholders, and delivery teams to define transformation roadmaps, establish governance, manage program execution, mitigate risks, and ensure realization of targeted business benefits. 

Additional Job Description 

In this role, you will support enterprise transformation initiatives that align strategy, technology, organizational change, and operational execution through a common operating model. 

The ideal candidate will demonstrate the ability to: 

• Lead and coordinate large-scale enterprise transformation programs involving multiple business functions, operational teams, and technology stakeholders. 
• Translate strategic business priorities into structured transformation roadmaps, implementation plans, and measurable deliverables. 
• Develop and execute organizational change management strategies that support adoption, stakeholder engagement, and long-term sustainability. 
• Navigate complex organizational environments and effectively collaborate with stakeholders across multiple levels, departments, and operating companies. 
• Apply continuous improvement methodologies, including Agile, Lean Six Sigma, and structured change management approaches such as ADKAR. 
• Partner with business and technology teams to align product management practices, operational priorities, and enterprise transformation objectives. 
• Incorporate customer-centric and user-centric design principles into transformation initiatives to improve business processes and employee experiences. 
• Establish performance metrics, track key performance indicators (KPIs), and provide data-driven reporting on program progress, risks, and business outcomes. 
• Develop compelling executive presentations, strategic narratives, and communication materials that clearly articulate transformation priorities and recommendations. 
• Support the development of change management plans, implementation plans, and sustainability plans to ensure successful program delivery and adoption. 
• Identify opportunities to improve operational efficiency, strengthen enterprise frameworks, and drive continuous improvement across the organization. 
• Collaborate with geographically distributed and global teams as needed to support transformation initiatives. 

Preferred Technical Experience 

Experience with three or more of the following methodologies, business disciplines, and technologies is desirable: 

• Agile project and program management methodologies 
• Lean Six Sigma and continuous improvement practices 
• ADKAR change management methodology 
• Product management and product development practices 
• Customer-centric and user-centric design 
• Supply chain management and technical operations 
• Microsoft Office Suite, particularly PowerPoint and Excel 
• Planview 
• Agility 

Strong experience in enterprise transformation, cross-functional stakeholder management, executive communication, and performance reporting is particularly important for success in this role. 

Key Responsibilities 

Strategic Leadership 

• Lead enterprise-wide transformation programs aligned with corporate strategy and business objectives. 
• Translate strategic priorities into executable roadmaps, milestones, and measurable outcomes. 
• Facilitate executive-level decision-making and alignment across business units. 
• Identify opportunities to improve organizational effectiveness, operating models, and customer experiences. 
• Knowledge of AI-enabled business transformation, Value Delivery Management (VDM), product operating models, and outcome-based portfolio execution frameworks. 

Program Management & Execution 

• Establish and manage program governance structures, including steering committees, decision forums, and executive reviews. 
• Develop and maintain integrated program plans, dependencies, budgets, risks, and resource strategies. 
• Drive delivery across multiple workstreams, ensuring alignment of scope, schedule, cost, and quality objectives. 
• Monitor program performance through KPIs, dashboards, and executive reporting. 
• Escalate and resolve issues impacting transformation objectives. 

Change Management & Adoption 

• Lead organizational change management activities to support successful adoption of new processes, technologies, and operating models. 
• Develop stakeholder engagement, communication, training, and adoption strategies. 
• Partner with business leaders to manage organizational impacts and readiness. 

Stakeholder Management 

• Build trusted relationships with executive sponsors, business leaders, IT leaders, and external partners. 
• Influence without direct authority across diverse stakeholder groups. 
• Facilitate alignment across competing priorities and organizational interests. 

Benefits Realization 

• Track realization of expected financial, operational, and customer outcomes. 
• Ensure accountability for benefit delivery and sustainability of improvements. 

Minimum Qualifications 

• Bachelor's degree/equivalent in a business, technical or engineering field. 
• 7 years' experience in operations, engineering or technology project/program management 
• PMP (Project Management Professional), PgMP, PMI-ACP, or equivalent certification. 
• Prosci Change Management Certification. 
• Demonstrated ability to lead large, complex projects and programs 
• Demonstrated ability to build professional rapport, effectively lead and develop a team and positively influence diverse groups at all levels of the organization 
• Excellent analytical and communication (written and verbal) abilities 
• Cross FedEx Operating Company experience preferred 

Domicile / Work Location 

This is a hybrid position domiciled in Memphis, Tennessee, at the FedEx World Technology Center (WTC). 

The position follows a hybrid work arrangement, with an anticipated requirement of four (4) days per week in the office, Monday through Thursday, with Friday eligible for remote work, subject to business needs and management approval. 

Candidates must reside within 50 miles of the assigned FedEx campus location, subject to confirmation of the applicable domicile requirements. 

Posting Deadline 

This position will be posted through November 20th at 5pm EST.

Salary Range 

Nationally is USA: $9,208.38/mo - $20,872.33/mo, CO: $9,208.38/mo - $20,002.65/mo, CA: $9,719.96/mo - $16,575.08/mo, NJ: $9,719.96/mo - $15,551.93/mo, ME, OH & VT: $9,719.96/mo - $17,393.61/mo, MN: $9,719.96/mo - $19,132.97/mo, IL & NV: $9,719.96/mo - $20,002.65/mo, MD, NY, VA & WA: $9,719.96/mo - $20,872.33/mo, MA: $10,231.53/mo - $20,872.33/mo, RI: $11,254.69/mo - $19,132.97/mo, CT: $11,254.69/mo - $20,002.65/mo, DC & HI: $11,766.26/mo - $20,002.65/mo, NYC: $11,766.26/mo - $20,872.33/mo 

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)