Req ID: P25-394642-1

Summer 2027 Intern - Business Operations

Company: Federal Express Corporation
Category: Student Programs
Employment Type: Full Time
Worker Sub-Type: Work Study/Intern
Scheduled Weekly Hours:
Posting End Date:
Remote: No
Location: Calle Two #12, GUAYNABO, PR 00969, United States

Description

As a FedEx Intern, you will work on projects that provide valuable, real-world experience in a professional environment related to your field of study. This internship will support operational improvement initiatives with a focus on process analysis, productivity, service quality, and customer experience. The intern will gain hands-on exposure to logistics operations and collaborate with engineering, operations, and management teams to identify opportunities for improved efficiency and service performance.

Essential Functions

Support operational improvement initiatives through process analysis and identification of productivity and efficiency opportunities.
Assist with route optimization analysis, including evaluation of operational productivity metrics such as packages per full-time equivalent (FTE).
Analyze service performance across business and residential operations, including Net Service Level (NSL) and related operational metrics.
Identify trends, gaps, and improvement opportunities using operational data and translate findings into actionable recommendations.
Support projects designed to improve service quality, operational efficiency, and the overall customer experience.
Collaborate with engineering, operations management, couriers, and frontline employees to gain a comprehensive understanding of operational processes and identify opportunities for improvement.
Develop analyses, reports, and project updates to communicate progress, findings, and recommendations.
Present project updates and insights to management throughout the internship.
Participate in regular project reviews and check-ins with management to discuss progress, priorities, and next steps.
Participate in various networking and/or community service events.
Perform other duties as assigned.

Summer 2027 Internship – Availability to work 40 hours/week for a 10-week program, June 7th – August 13th. Resumes should include the following information: email address, telephone number, name of college/university, degree, major, GPA, date of intended graduation (month & year).

Domicile:

Metro Office Park, 00969 CII 2 Suite Lot 12, Guaynabo, 00969, Puerto Rico

Minimum Education

Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher.
Degree: Business, Engineering, or related discipline.

Minimum Experience

No experience required.

Knowledge, Skills and Abilities

Ability to work productively, both independently and as part of a team.
Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Demonstrates interpersonal communication skills.
Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.
Verbal and written communication skills necessary to communicate across business units and to all levels of management.
Ability to analyze operational data, identify trends and opportunities, and develop recommendations.
Ability to organize and communicate analytical findings through reports, presentations, and project updates.

Preferred Qualifications:

Pursuing a degree in Business, Engineering, or a related discipline.
Interest in logistics, transportation, operations management, or process improvement.
Strong analytical and problem-solving skills.
Experience using Microsoft Excel for data analysis.
Ability to translate data and operational observations into actionable recommendations.
Strong presentation and communication skills.

Pay Transparency: Salary is $25/hour for undergraduates and $30/hour for graduates. A $2,000 stipend is available for those relocating over 50 miles for an onsite or hybrid internship or co-op experience.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: