Req ID: RC754150

Agent, Pricing & CS

Company: FedEx Logistics AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 48
Posting End Date: 2025-08-13T00:00:00+00:00
Remote: No
Location: Dubai, Dubai, United Arab Emirates

Description

• Coordinate and provide pricing quotations while supporting the development of pricing analysis and recommendations for country pricing.

• Ensure effective implementation and maintenance of pricing programs.

• Deliver high-quality customer service, ensuring timely response and accurate booking arrangements.

PRICING PROPOSAL – Provide and maintain pricing proposal for internal and external customer of FedEx Logistics in Dubai, UAE; ensure all customer agreements adhere to pricing policies and process; evaluate and recommend exceptions to pricing policies in order to minimize company's risk exposure and ensure compliance to pricing Policies and Process.

PRICING DATABASE MANAGEMENT – Develop and maintain the pricing database for all products; Update freight charges, surcharges, and other operational costs from airlines and ocean carriers regularly.

PRICING PROCESS – Recommend and implement pricing process and ensure all processes are in line with Corporate Pricing Policy.

REPORTING - Develop and deliver management reports to monitor revenue performance and highlight trends or gaps.

INTERNAL RELATIONS - Act as a liaison with other Product teams (Air & Ocean) to ensure interdepartmental coordination; communicate changes in the pricing program with other departments; provide input on problem situations and program enhancements to ensure resolutions in order to keep internal functional departments informed to take actions as appropriate and to provide effective support for all pricing programs.

Customer Service – Interactions

Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.
Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.
Be sensitive and accurate on providing data to the internal and external customers.
Customer satisfaction is our CS core value to serve every kind of the customers.
Pro-active communication with customers is necessary to enhance world class customer service..
Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP’s requirements.
Report/Client system is needed to update as when it is required.

Be ready and assigned for special duties or ad hoc project as when and if necessary.

Academic:

Graduate or equivalent degree.

Experience & knowledge:

Minimum (3-4) years of operational experience in pricing and customer service area preferably with freight forwarding industry.
Basic Knowledge on Aerospace & Aviation pricing would be added benefit (not compulsory).
Proficiency in Word, Excel, Access, and PowerPoint.
Good knowledge of analytical tools.

Key Attributes:

Strong command of the English language – both written and verbal communication is essential.
Eagerness to learn – open to training, feedback, and continuous development.
Reliability – dependable, punctual, and consistent in following through on tasks.
Attention to detail – ensures accuracy in documentation, communication, and reporting.
Strong communication skills – clear, respectful, and effective communication with team members and customers.
Organizational skills – manages time efficiently and maintains well-organized records and task lists.
Customer & results-focused – demonstrates a service mindset and commitment to delivering quality outcomes.
Professional grooming & appearance – presents themselves in a clean, neat, and professional manner suitable for a corporate and customer-facing environment.

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.