Analytics Instrumentation Specialist

Description

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We have an exciting opportunity for you to join our Marketing team as a Marketing Specialist.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work to deliver the most important package of someone’s day, and this is just part of our story. We’re a leader in technology solutions and digital innovation, providing data insights that boost opportunities for our global customers. We’ve made logistics and warehousing a science fuelled by innovation. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

In FedEx, our Digital team is a passionate team of 1000+ digital, marketing and IT professionals, stretching from product managers to designers, developers to UX researchers and data specialists. A global team, based in Memphis and Amsterdam. We develop FedEx digital solutions that enhance the customer experience with our transportation network.

What you will be doing:
An Analytics Instrumentation Specialist at FedEx is a key member of the data organization, specializing in defining the instrumentation process, tools, and guidance to collect across FedEx Global Digital Experience the required information from our products. This role involves a blend of technical prowess and business acumen, contributing to the seamless ingestion of data into the analytics workflow. Analytics Instrumentation Specialist are responsible for defining the data layer framework, standardizing the ingestion process across teams, documenting the processes, administering the data collection tooling (in house as SaaS) and advising the teams on implementing the Instrumentation framework.

Your activities include:
• Create and maintain a high-quality data layer that can be utilized across all GDX digital products. 
• Utilize inhouse SaaS software solutions like Adobe Analytics, Amplitude or Snowplow to model the instrumentation space.
• Maintain comprehensive data documentation to ensure a common understanding of data definitions and language across the team.
• Support development teams with implementing the global data layer with javascript configurations.
• Define and lead the technical part to roll-out a new SaaS tool for data collection, incl. defining tracking code
• Apply DevOps methodologies, including version control, unit testing, and continuous integration and continuous deployment.
• Ensure the data collection strategy is defined and maintained for GDX through policies and procedures.
• Effectively communicate complex technical concepts to non-technical stakeholders and collaborate closely to understand evolving business requirements.
• Collaborate with stakeholders and cross-functional teams to identify business opportunities and enhance strategies with automated data solutions.
• Partner closely with our Marketing Technology organization working on the overall journey orchestration for our Digital customers.


What do you bring with you:
• Bachelor's degree with a strong analytical component, including programming, or equivalent experience and skills. (master's degree preferred)
• 3 + years of relevant experience in analytics instrumentation or relatable Web Analytics jobs.
• Proven track record of designing, developing, and supporting data ingestion processes. 
• Proficiency in data collection, tag management and related software such as Adobe Analytics, Amplitude or Snowplow.
• Familiar with JavaScript configuration.
• Experience with version control using git and working in a shared codebase.
• Familiarity with the fundamentals of Business Intelligence. 
• Exceptional communication (English) and collaboration skills coupled with strong business acumen.
• 32-40h/week and 1-2 days/week on site in Hoofddorp

What do we offer:
• Attractive compensation package
• An independent position with lots of responsibility
• Working in a lean, agile environment
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
• A challenging position in an international, dynamic working environment. 
• An independent position with lots of responsibility.
• All digital disciplines in one building, so it is easy to collaborate and learn from each other.
• Working in a lean, agile environment.


Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.