Automation & AI Engineer

Description

Want to transform global trade by eliminating manual work and leveraging the power of Automation and Artificial Intelligence?
Join FedEx Global Trade Services (GTS) as an Automation & AI Engineer and help design, build, and deploy innovative automation solutions that improve operational efficiency, enhance customer experience, and accelerate our transformation into a Data, Automation & AI-driven organization.

Position Summary

Want to transform global trade by eliminating manual work and leveraging the power of Automation and Artificial Intelligence?

Join FedEx Global Trade Services (GTS) as an Automation & AI Engineer and help design, build, and deploy innovative automation solutions that improve operational efficiency, enhance customer experience, and accelerate our transformation into a Data, Automation & AI-driven organization.

Who We Are

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experiences to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What You Will Be Doing

Drive Process Automation & Operational Excellence:

• Analyze business processes and identify opportunities to improve efficiency through workflow automation, intelligent automation, and AI-powered solutions.

• Design, build, test, and deploy automation solutions that reduce manual effort and improve service quality.

• Measure and communicate automation benefits, including effort reduction, service improvements, compliance enhancements, and customer impact.

Build Intelligent Automation Solutions:

• Develop automation solutions using modern low-code, no-code, and automation platforms.

• Leverage Artificial Intelligence, Generative AI, and intelligent document processing technologies to automate complex business workflows.

• Support the development of AI-powered copilots, virtual assistants, and decision-support solutions.

Partner with Business & Technology Teams:

• Collaborate closely with customs experts, operations teams, product owners, IT teams, and business stakeholders to understand challenges and design innovative solutions.

• Facilitate workshops and discovery sessions to identify and prioritize automation opportunities.

• Translate business requirements into technical automation and AI solutions.

Help Build the Future Automation & AI Capability:

• Promote automation-first thinking and continuous improvement across Global Trade Services.

• Contribute to automation standards, best practices, governance, and reusable solution frameworks.

• Stay abreast of emerging technologies and industry trends in intelligent automation, Generative AI, and digital transformation.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, Business Technology, Automation, or a related field.

• Experience designing and implementing process automation solutions in a business environment.

• Knowledge of workflow automation, business process management, or intelligent automation technologies.

• Experience with automation platforms such as Microsoft Power Platform, Power Automate, RPA solutions, or similar technologies.

• Strong analytical, problem-solving, and process improvement skills.

• Excellent communication and stakeholder management capabilities. Fluency in English, both written and verbal.

• Willingness to travel within Europe (approximately 25%).

Preferred Qualifications

• Experience with Artificial Intelligence, Generative AI, Large Language Models (LLMs), or AI-powered automation solutions.

• Experience with Power Platform, Copilot Studio, Azure AI, or similar Microsoft technologies.

• Basic programming or scripting experience (Python, JavaScript, C#, or similar).

• Experience in logistics, transportation, customs clearance, supply chain, or international trade environments.

• Experience working in Agile delivery teams.

What We Offer

This is a unique opportunity to help define the future of Global Trade Services at one of the world's most recognized logistics organizations:

• An opportunity to help shape FedEx's Data, Automation, and AI journey within Global Trade Services.

• Exposure to strategic initiatives and senior leadership across an international organization.

• The opportunity to work with emerging technologies and contribute to meaningful business transformation.

• A collaborative, diverse, and forward-looking working environment.

• Extensive learning and development opportunities, including AI, analytics, and digital transformation capabilities.

• Competitive salary and comprehensive benefits package.

• Flexible hybrid working arrangements.

• Employee Assistance Program for you and your family.

Join us in transforming Global Trade Services into a Data, Automation & AI-powered organization that sets new standards for innovation, compliance, operational excellence, and customer experience across the global trade ecosystem.

Additional information:

• #LI-Hybrid

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.