Business Product Advisor

Description

Dynamic and AI-driven Business Analyst / Product Owner with a proven track record of bridging the gap between technical teams and business stakeholders to deliver high-impact regional projects. Adept at leveraging advanced data analytics, AI-powered tools, and intelligent automation to optimize business processes, prioritize product backlogs, and gather complex requirements. A strategic leader skilled in steering end-to-end project lifecycles, from driving AI-assisted UAT efforts to executing seamless change management and digital transformation strategies.

Role Overview

As an AI-Skilled Business Analyst / Product Owner, you will bridge the gap between complex business needs and cutting-edge technology solutions. You will lead the delivery of regional IT projects, focusing heavily on modern digital transformations, including the deployment of Customer-Facing Agentic AI Chatbots and the orchestration of external next-gen technology vendors.

Key Responsibilities & Expectations

• AI-Driven Requirements Gathering: Collaborate with business stakeholders to gather and document detailed requirements for IT initiatives, ensuring alignment with strategic objectives, particularly for customer experience and Agentic AI solutions.
• Process Optimization & Automation: Analyze existing business processes to identify areas for improvement and opportunities to leverage modern IT solutions, intelligent automation, and AI for increased efficiency and effectiveness.
• Specification & User Story Management: Manage the translation of business requirements into clear, concise functional specifications, user stories, use cases, and acceptance criteria to guide development teams and external AI vendor engineering squads.
• Technical Liaison & Vendor Coordination: Serve as the primary liaison between business stakeholders and technical teams. Actively facilitate communication and manage collaboration with cross-functional, modern tech vendors specializing in AI and Agentic AI technology solutions.
• Backlog Prioritization: Collaborate closely with product managers, product owners, and development teams to refine and prioritize the product backlog, ensuring the roadmap for AI capabilities and core IT systems aligns with business priorities.
• AI-Focused UAT Management: Lead User Acceptance Testing (UAT) efforts with business stakeholders to validate that IT solutions and Customer-Facing Agentic AI Chatbots meet functional requirements, maintain conversational accuracy, and seamlessly address business needs.
• Strategic Change Management: Lead change management efforts by assessing the impact of proposed AI and system changes on business processes, coordinating communication, and training affected stakeholders on interacting with new agentic workflows.
• Data Analytics & Predictive Insights: Analyze data to identify trends, patterns, and behavioral insights from customer-facing platforms to inform business decision-making and support continuous improvement efforts.
• Innovation & Value Creation: Proactively identify opportunities for process improvement and optimization, leveraging modern IT architecture and Agentic AI technology to drive business value and achieve strategic goals.
• Regional Project Leadership: Lead and implement complex regional projects, collaborating with cross-skilled teams and external tech partners to ensure successful execution, scalability, and alignment with organizational standards.

Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline

Experience: Five (5) years of relevant experience in business requirements analysis and translation into technical specifications, facilitating communication between stakeholders, and ensuring successful implementation of IT solutions

Knowledge, Skills and Abilities
• Fluency in English
• Accuracy & Attention to Detail
• Influencing & Persuasion
• Planning & Organizing
• Problem Solving
• Project Management

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.