Chief Tech Execution Lead
Description
POSITION OVERVIEW:
Provides enterprise‑wide leadership and authority for technical execution, operational stability, and service excellence across the full technology lifecycle. Responsible for establishing and sustaining the execution discipline, operating rigor, and command leadership required to reliably deliver complex technology initiatives while maintaining resilient, high‑quality IT services.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Provide enterprise leadership for technical execution across initiatives, operations, and services, ensuring disciplined delivery and sustained stability.
2. Establish and maintain execution standards, operating rhythms, and readiness criteria for major technology efforts, releases, and changes.
3. Serve as the enterprise authority for IT Service Management (ITSM / ITIL), ensuring effective execution of Incident, Problem, Change, Release, and Service Continuity practices.
4. Act as the Major Incident Commander for high‑severity, business‑impacting outages, leading command bridges, decision‑making, and recovery efforts.
5. Provide command leadership for complex technical execution events, including large‑scale changes, migrations, platform transformations, and releases.
6. Define and enforce operational readiness and Go / No‑Go standards, including rollback criteria and risk acceptance.
7. Ensure command‑center and bridge execution models are consistent, repeatable, and effective across the organization.
8. Orchestrate execution across infrastructure, platforms, operations, security, and support teams, resolving cross‑domain dependencies and execution risks.
9. Serve as a trusted advisor to executive leadership on execution risk, operational resilience, and technical tradeoffs.
10. Drive continuous improvement in operational maturity, resilience, and execution discipline across the technology organization.
11. Comply with all applicable laws/regulations, as well as company policies/procedures.
12. Perform other duties as assigned.
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Pay Transparency:
The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, and dental insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67–13.34 hours vacation per month based on service time, 8 paid holidays.
Pay Range: $143,100.00 - $275,000.00 per year
Colorado Pay Ranges: Colorado Springs, Grand Junction $143,100 - $275,000; Henderson, Mead $143,100 - $275,000; Gypsum $143,100 - $275,000
Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford, Aurora $143,100 - $275,000; Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $143,100 - $275,000
New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, East Syracuse, Nichols $143,100 - $275,000; Bethpage, Montgomery, West Babylon $143,100 - $275,000
New Jersey Job Postings:
This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 12 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.
QUALIFICATIONS:
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• Master’s degree or advanced technical or service management certification preferred (e.g., ITIL Expert/Managing Professional, SRE)
• Ten (10 years of experience in enterprise technology operations, infrastructure, or platform delivery, which eight (8) years’ experience in leading complex technical execution, including major incidents, outages, and high-risk changes.
• Demonstrated experience operating as an Incident Commander, execution lead, or operational command authority.
• Proven success influencing senior leaders on execution risk, operational readiness, and stability decisions.
• Experience operating in large, multi‑domain, highly regulated or mission‑critical environments.
• Deep practical knowledge of ITSM / ITIL processes and real‑world operational execution.
• Strong technical breadth across infrastructure, cloud, platforms, networking, end‑user services, and operations.
• Expertise in incident management, outage response, change safety, release governance, and operational resilience.
• Ability to evaluate technical risk and execution readiness across diverse technology stacks.
• Executive‑level communication and command presence, especially during high‑pressure situations.
• Proven ability to lead without formal authority and influence cross‑functional technical teams.
• Strong decision‑making skills, with the ability to balance speed, risk, and stability.
• Ability to translate complex technical status into clear business impact and decisions.
JOB CONDITIONS:
• Some travel required
Preferred Qualifications:
Pay Transparency: Posting Date: 03/16/26. Will remain posted 60 days (unless filled/canceled sooner). Current FedEx employees apply at enterprisecareers.fedex.com. Others apply at careers.fedex.com.
Pay:
Additional Details: While this is a remote position, the successful candidate must reside within 50 miles of a FedEx Freight location within the continental U.S.
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
