Clearance Agent

Description

Export Controls; Customer Services; Clearance Regulatory; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

• Review customs documentation/ Kiểm tra chứng từ hải quan
• Communicate and collaborate with vendors, customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues/ Giao tiếp và làm việc với đối tác, khách hàng, công ty giao nhận và nhân viên chính phủ để thu thập thông tin cần thiết, giải quyết các thắc mắc và giải quyết các vấn đề liên quan đến hải quan
• Ensure accurate and timely release payment to designated vendors and maintain proper documentation in compliance with organization policies and regulatory requirements/ Đảm bảo thanh toán chính xác và kịp thời cho đối tác và lưu giữ chứng từ phù hợp theo quy định của công ty và các yêu cầu theo quy định
• Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes/ Phối hợp chặt chẽ với các bộ phận trong nội bộ, bao gồm phòng khai thác, dịch vụ khách hàng và bộ phận kinh doanh nhằm đảm bảo quy trình thông quan diễn ra suôn sẻ và kịp thời
• Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction/ Cung cấp dịch vụ tối ưu cho khách hàng bằng cách chủ động giải quyết các thắc mắc của khách hàng, xử lý các vấn đề phát sinh và đảm bảo sự hài lòng của khách hàng.

Job requirement

• Knowledge, Skills and Abilities/ Kiến thức, Kỹ năng và Năng lực
• Strong knowledge of customs regulations, procedures and trade compliance/ Có kiến thức vững chắc về các quy định, thủ tục hải quan và tuân thủ thương mại
• Working knowledge of Microsoft Office & Computer/ Có kiến thức về Microsoft Office
• Strong interpersonal and problem-solving skills/ Có kỹ năng giao tiếp và giải quyết vấn đề tốt
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail/ Có kinh nghiệm vững chắc trong việc lập kế hoạch và tổ chức, với độ chính xác cao và khả năng chú ý đến chi tiết.

Education: Secondary education or equivalent
Experience: Two (2) years of work experience

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.