Clearance Broker Associate (Supporting Taiwan Market)

Description

Clearance & Brokerage Operations; Clearance Regulatory

Job Highlights 

• 2 Months Fixed Annual Bonus (14th Month Pay) & Variable Performance Bonus 

• Tuition Assistance of USD 3,000 annually for self-development 

• HR Asia Best Companies to Work for 2024

• Package: Basic Salary + Mandarin Language Allowances + Bonuses + Overtime + Insurance (including dependents) 

Your Opportunity

We are expanding and looking for people to fill in new roles! If you have a can-do attitude and loves solving real world business problems, come join us as a Customs Clearance Broker Associate (Taiwan Market) and be part of our newly established Clearance Shared Service Centre to support Clearance Activities for various Countries. 

You will be based in KL Eco City and report to the Operations Manager. We are a diverse team of highly engaged people with benefits such as work from home flexibilities, occasional team activities as well as festive celebrations, and more!

Key Responsibilities:

Your main focus will be ensuring exceptional customer service experiences while streamlining the customs clearance process. 

• Facilitate custom clearance: Execute clearance and brokerage support to our customers across Taiwan. Manage and execute administrative tasks associated with customs clearance processes, ensuring timely and accurate completion of import and export shipments. 

• Compliance and standard adherence: Ensure all shipment is managed and processed in a timely manner. Take ownership of the defined processes and procedures, meeting deadlines while upholding the highest standards of accuracy, completeness, and compliance with both internal policies and external regulatory requirements. 

• Troubleshoot and resolution: Demonstrate problem-solving skills by promptly monitoring and solving issues in the clearance process. Apply sound judgment and established rules to resolve issues; when faced with complex challenges, collaborate with senior team members to find effective solutions. 

• Any other job-related tasks assigned by the manager. 

Skills Required:

• Strong spoken Mandarin, spoken and written English

• Customer Service

• Accuracy and Attention to Detail

• Interpersonal Skills

• Microsoft Office and PC Skills

Minimum Requirements:

• Graduates with at least a Diploma in any field. Fresh graduates with a can-do attitude are encouraged to apply! 

• Those with Secondary Education with 2 to 3 years of Experience in a Shared Service Centre, Customs Clearance, Contact Centre, Operations or general Logistics experience are also encouraged to apply. 

• Comfortable working according to Taiwan's market hours.

• Occasional work on Malaysian Public Holidays is required to align with the local market Public Holiday schedule. You will be paid at a Public Holiday rate.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.