Clearance Representative

Description

Customer Services; Service Assurance; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound

As a Clearance Representative, you are responsible for responding to customer inquiries, resolving issues, and providing accurate information to internal and external customer within functional area. Your role is to ensure that our customers receive the highest level of service and satisfaction. With your exceptional communication skills and attention to detail, you will be able to provide prompt and accurate information to our customers, resolving any issues they may have.

What you will do:

• Handle cases that need to be reviewed.
• Reach out to customers and other important party/ies over the phone or email to ensure resolution of cases in a timely manner.
• Document and process cases in a diligent and proper manner.
• Will work with a group of agents and deliver performance results based on the company’s mission and vision and through its core values.
• Suggest ideas and feedback impacting customer experience and improved performance.

You will be a great fit if you:

• Possess at least a High School Diploma. A bachelor’s degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.
• Highly proficient in spoken and written English Preferably with work experience in a Customer Service environment.
• Amenable to work on night/shifting schedule, extended hours, holidays, weekend.
• Must be willing to work onsite.

What you can expect:

• Attractive remuneration package includes:
• Performance Incentive
• Medical and Life Insurance  
• Allowance/s
• Career Growth and Personal Development
• Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, training and leadership programs and cross-functional projects
• Complimentary 24/7 access to our learning platforms to support you in becoming who you want to be
• Work-life balance programs
• Health & wellness, employee assistance, and rewards and recognition programs 
• Special employee discounts on shipping, travel, and more

Interested to join Team FedEx? 

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.   

If this role and working environment sound like a place you can thrive in, apply today and let’s create what’s next together.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.