Communications Agent Level 1

Description

• Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

Essential Functions:

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response
• Perform other duties as assigned.

Preferred Skills:

• Ability to provide expertise and excellent service to both internal and external FedEx customers.
• Ability to gather essential facts and triage phone calls for potential escalation.
• Research skills (social media and other open source media).
• Ability to process automated signals and coordinate the appropriate response.
• Ability to update internal databases to accurately record GSOC activities.
• Strong written and verbal communication skills.
• Ability to multi-task while working in a fast paced environment
• Willingness to perform other duties as assigned.
• Flexibility to work any shift 24/7.

Number of Openings:

• 25 Open Positions

Work/Domicile Location:

• This is an In-Office and Non-Remote position located in Memphis, Tennessee.

Relocation:

• Relocation assistance is not available for this role.

Minimum Education

High School Diploma/GED.

Minimum Experience

One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

Knowledge, Skills and Abilities

Demonstrated organizational and planning skills.

Ability to work in a fast-paced environment.

Working knowledge of Microsoft Office products.

Ability to work multiple and varying shifts based on business needs.

Excellent human relations, organizational, and communications skills.

Must complete required training program.

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $21.14/hour - $25.37/hour

Additional Details: 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)