Communications Agent Level 1

Description

Job Description Summary:

• Provides exceptional service to customers. Conducts research and analysis of monitored locations, processes alarm calls, dispatches first responders, updates databases, and communicates with emergency personnel.

Essential Functions:

• Provides expertise and excellent service to both internal and external customers.
• Conducts research and analysis of burglary and fire alarm monitored locations and processes incoming alarm calls and signals while subsequently dispatching first responders and notifying stakeholders.
• Update internal computer databases to maintain accuracy and process inquiries from internal customers.
• Effectively communicate to local police, fire, and EMS personnel.
• Handle routine and emergency calls from within company property, the surrounding area and coordinate the appropriate response
• Perform other duties as assigned.

Work/Domicile Location:

• This position will be in Memphis, Tennessee.

Relocation:

• Relocation assistance is not available for this role.

Minimum Education:

• High School Diploma/GED.

Minimum Experience

• One year experience in either customer service, burglar/fire alarm monitoring, computer processing, emergency dispatch, customer account maintenance, or related field.

Knowledge, Skills and Abilities:

• Demonstrated organizational and planning skills.
• Ability to work in a fast-paced environment.
• Working knowledge of Microsoft Office products.
• Ability to work multiple and varying shifts based on business needs.
• Excellent human relations, organizational, and communications skills.
• Must complete required training program.

Preferred Qualifications:  

Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.

Pay: $21.14/hr - $29.59/hr

Additional Details: 

FedEx. Where now meets next.

Our vision is to be the earth’s most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field.

FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040.

FedEx has been recognized on many different lists both for business success and for being a great employer:

• FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023)
• Newsweek Magazine: One of “America’s Most Responsible Companies” (2023)
• Forbes Magazine: One of “Americas Best Large Employers” (2023)
• Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023)
• FORTUNE Magazine: One of the “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023)
• FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023)
• FreightWaves: Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023)

FedEx Corporation is an Equal Opportunity Employer including, Vets/Disability.

• Know Your Rights
• Pay Transparency

FedEx Corporation does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Corporation is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.