Contract Service Provider Lead (m/w/d)

Description

"Ground Operations: Develops and manages relationships between Service Providers (SP) and internal business partners to support the service provider business model and other business requirements;
Oversees that all new initiatives are designed, implemented, monitored and administered consistent with the applicable SP agreements and other third-party vendor agreement(s) within their assigned areas; Engages in dialogue with SPs regarding available technologies, resources and opportunities for enhancing efficiency, productivity, safety, business acumen and compliance;
Ensures that Service Provider Solutions (SPS) policies, procedures, and documentation are reviewed and updated on an ongoing basis to maintain compliance; Works cross-functionally with Operations to troubleshoot and resolve customer pickup and delivery issues; Advocates, leads, and implements enhancements to SP agreements; Effectively communicates with SPs about strategic initiatives and offers subject matter expertise on the SP agreements; Oversees SPS-managed systems, ensuring adequate support for internal and external customers; Participates in the design and development of educational programs and materials to enhance FEC understanding of the SP business model; Leads proactive accountability planning for at-risk contracted SP as well as planning ahead for contingencies; Performs complete review of contract non-renewal and termination files and actively participates in dispute resolution consistent with the FEC operating agreements"

Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise. Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business.

Professional Qualifications

·       Experience in contract management with service providers (e.g., subcontractors in transportation), ideally for at least 3-5 years

·       Knowledge of the courier, express, and parcel (CEP) industry and operational workflows

·       Understanding of legal frameworks (e.g., contract law, compliance, occupational safety)

Analytical and Organizational Skills

·       Ability to develop, monitor, and optimize processes

·       Risk management skills in dealing with contractual partners

·       Affinity for technology related to logistics systems and digital tools

Communication and Leadership Competence

·       Ability to build and maintain relationships with service providers and internal teams

·       Experience in change management during contractual and operational changes

·       Skills in training and coaching internal and external partners

Personal Requirements

·       Strategic thinking focused on efficiency and quality

·       Self-responsibility and assertiveness in conflicts and escalations

·       Intercultural competence when dealing with diverse partners

Special Role Attributes/Minimal Requirements

·       Work experience with logistics providers or in the transportation sector for at least 3-5 years.

·       Secondary education level (e.g. high school).

·       Business fluent English skills.

·       Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

·       Presentation skills, Project Management skills, very strong influencing & persuasion skills, written & verbal Communication skills, problem solving skills.

·       Work closely with both internal FedEx teams and external service providers.

·       Contribute to strategic initiatives aimed at improving last-mile delivery performance.

·       Support FedEx programs such as Purple Promise, Safety First, and Quality Driven Management (QDM).

·       Knowledge of Lean, Kaizen, QM, QDM or Six Sigma methods.

NOTE: the candidate(s) will report directly to Kubilay Oezalan as District Manager for German District. Andre Zabel will be the Hiring Managing Director.

Payment according to GBV Entgeltordnung

Planning & Organizing Skills; Judgement & Decision Making Skills; Negotiation Skills; Analytical Skills; Vendor Management Skills. Involves providing unique, high impact, technical or expert advice to directors or officers within a region or
internationally. Advisors can report to a Manager, MD, VP or SVP as required

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.