Req ID: RC753473

Coordinator, Air Import

Company: FedEx Logistics AMEA
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 42.5
Posting End Date:
Remote: No
Location: 1 Changi Business Park Crescent, Singapore, 486025, Singapore

Description

To plan, organize and control air operation activities, to ensure proper control and compliance in place during various stages including input, movement, process / sort, and output of all the air operation documents, to meet high service quality requirements at minimal cost.

PRINCIPLE DUTIES, AND RESPONSIBILITIES

Coordinate shipment pre-alerts with origin office;
Communicate with carriers for shipment arrival;
Keep the customers updated on their shipment status;
Declare customs permit (preferred);
Liaise with customers to arrange delivery;
Update key milestones in the operations system in timely and accurate manner;
Any other duties as assigned by management.

JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE

Academic:

GCE ‘O’ Level and above

Experience & knowledge:

At least two (2) years’ experience in customer service/operations in freight forwarding industry
Extensive experience in freight forwarding industry and strong understanding of local compliance requirements;
Knowledge of operational requirements from customers, agents and sister offices as well as financial processes among them;
Familiar with workflow of airlines, cargo terminals, cross border trucking services and co-loaders;
Basic accounting knowledge is required;
Proficiency in MS Office applications;
Fluent in English, Mandarin and local languages (to be able to liaise with Mandarin speaking associates)

Attribute:

Detailed oriented;
Strong interpersonal & communications skills;
Trustful and a team player;
Able to communicate with overseas office effectively and independently.

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.