Courier & Operations Coordinator

Description

What You’ll Do

Courier Work: Driving Excellence on the Road

• You’ll play a critical role in ensuring timely pick-ups and deliveries, maintaining customer satisfaction, and adhering to our safety, security, and operational policies.
• Efficiently manage pick-ups and deliveries.
• Resolve customer issues by leveraging your service expertise.
• Operate either bulk vehicles (MR license required) or smaller vehicles/vans to meet diverse service needs.

Dispatch Work: Fleet Allocation

• As a Fleet Allocator in the Sameday Local Courier operation, you’ll ensure seamless service by efficiently managing and allocating jobs to our fleet of professional couriers.
• Act as the first point of contact for couriers in the Sameday Radio Room.
• Allocate local courier jobs in an efficient and effective manner to meet service delivery times.
• Plan and prioritize jobs in a fast-paced, dynamic environment.
• Apply knowledge of transport dispatch, freight management, and GPS tracking systems.
• Assist with collating data to achieve and record key performance indicators (KPIs) for service quality.
• Communicate effectively with allocators and quality control staff to ensure optimal job allocation.

Key Responsibilities

• Provide reliable and efficient pick-up and delivery services to meet customer expectations.
• Leverage strong geographical knowledge of Adelaide to allocate and optimize delivery routes.
• Understand and manage drivers’ strengths and capabilities to undertake urgent, time-critical deliveries.
• Ensure compliance with Chain of Responsibility (COR) and Dangerous Goods policies.
• Maintain strong relationships with both drivers and customers to ensure service excellence.
• Collaborate with dispatch operators and quality control staff to monitor performance and meet delivery KPIs.

What You’ll Bring to the Team

Core Skills for Courier Work

• Full Car License required (Medium Rigid preferred).
• Proven professional driving experience with a customer and service-oriented approach.
• Strong communication skills with fluency in spoken English.
• High attention to detail for accurate documentation completion.
• Physical stamina and problem-solving skills.

Core Skills for Dispatch Work

• High-level geographic knowledge of Adelaide.
• Excellent persuasive and negotiation skills to handle driver queries.
• Ability to work effectively in a fast-paced, high-pressure environment.
• General understanding of COR and Dangerous Goods policies.
• Strong organizational skills to plan and prioritize tasks efficiently.
• Reliability, a can-do attitude, and a commitment to going above and beyond for the customer.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.