Courier Team Lead
Description
This is an interview position.
GENERAL SUMMARY
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
- High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
- 2 years current courier experience
Technical Skill Requirements
Solid knowledge of the following:
- Must possess a valid drivers licence and have a good driving record.
- Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
- Remains current with training in BP and defensive driver / process updates.
- Good understanding of FedEx products, features of service, general operations.
- Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
- Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
- Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
- Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
- Demonstrated excellent interpersonal, customer relations and communication skills.
- Good analytical, problem solving, prioritization and organization skills
- Team player
GRADE: 83
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
2 years current courier experience
Other specific mandatory experience requirements - (Preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Solid knowledge of the following:
Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Note: Shift is Monday -Friday, 7:00am - 3:30pm.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
- their current driver's abstract;
- their performance during application interviews; and
- their performance on any driver competency assessments administered
