Courier

Description

What You’ll Do

Courier Work (70% of time): Driving Excellence on the Road

• You’ll play a critical role in ensuring timely pick-ups and deliveries, maintaining customer satisfaction, and adhering to our safety, security, and operational policies.
• Efficiently manage pick-ups and deliveries.
• Resolve customer issues by leveraging your service expertise.
• Operate either bulk vehicles (MR license desired) or smaller vehicles/vans to meet diverse service needs.

Dispatch & Operations Coordination Work (30% of time):

As a fleet allocator you will:

• Ensure seamless service by efficiently managing and allocating jobs to our fleet of professional couriers.
• Act as the first point of contact for couriers in the Sameday Radio Room.
• Allocate local courier jobs in an efficient and effective manner to meet service delivery times.
• Plan and prioritize jobs in a fast-paced, dynamic environment.
• Apply knowledge of transport dispatch, freight management, and GPS tracking systems.
• Assist with collating data to achieve and record key performance indicators (KPIs) for service quality.

As a Coordinator you will:

• Generate paperwork for outbound flights
• Target and arrange fastest possible flights solution
• Coordinate paperwork and assist to arrange retrieval and delivery for inbound flights
• Manage and ensure accurate charging to customer for special services
• Provide internal and external customer service

Key Responsibilities

• Provide reliable and efficient pick-up and delivery services to meet customer expectations.
• Leverage strong geographical knowledge of Adelaide to allocate and optimize delivery routes.
• Understand and manage drivers’ strengths and capabilities to undertake urgent, time-critical deliveries.
• Ensure compliance with Chain of Responsibility (COR) and Dangerous Goods policies.
• Maintain strong relationships with both drivers and customers to ensure service excellence.
• Collaborate with dispatch operators and quality control staff to monitor performance and meet delivery KPIs.

What You’ll Bring to the Team

Core Skills for Courier Work

• Full Car License required (Medium Rigid preferred).
• Proven professional driving experience with a customer and service-oriented approach.
• Strong communication skills with fluency in spoken English.
• High attention to detail for accurate documentation completion.
• Physical stamina and problem-solving skills.

Core Skills for Dispatch & Coordinator Work

• High-level geographic knowledge of Adelaide.
• Excellent persuasive and negotiation skills to handle driver queries.
• Ability to work effectively in a fast-paced, high-pressure environment.
• General understanding of COR and Dangerous Goods policies.
• Strong organizational skills to plan and prioritize tasks efficiently.
• Reliability, a can-do attitude, and a commitment to going above and beyond for the customer.