Cust Exp Pickup Coordinator (CXPC)
Description
To Plan And Execute Courier Route Assignments Based On Workforce Availability, Scheduling Parameters And Service Area Changes And Conditions; To Coordinate Pick-Up And Delivery Coverage To Preserve Fedex Service Standards.
High School Diploma/G.E.D. Eighteen (18) Months Courier, Rtd, Dispatcher Or Customer Experience With Primary Emphasis On Pickup And Deliverycoordination Between Dispatch, Drivers Amd External Customers In A Logistics/ Distribution And/Or Transportation Environment. Ability To Complete All Basic And Recurrency Training. Knowledge Of Mainframe And Pc Systems, I.E., Dws, Gdp, Cosmos, Kiac, Famis, Excel, Etc. Keyboarding And Typing Skills Preferred. Knowledge Of Basic City Geography And Traffic Flow Preferred. Knowledge Of Operations, Systems And Features Of Service. Ability To Compile And Interpret Data; Ability To Act Independently In Making Workload And Allocation Decisions And To Work In A Rapidly Changing Environment With Strict Time Parameters. Strong Human Relations And Communication Skills.
Minimum Education
High school diploma or GED required.
Minimum Experience
One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.
Knowledge, Skills, and Abilities
Strong human relations and communication skills both verbal and written to explain information to various audiences. Customer service skills to respond effectively to requests and resolve issues. Ability to build and maintain collaborative working relationships and work in a team environment. Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Time management, organizational, and multi-tasking skills to work in a fast-paced environment. Ability to work with large amounts of data to compile and report for decision making on company initiatives. Ability to complete the required CXPC new hire and recurrence technical training.
Job Conditions
An in-office position that cannot be worked remotely. Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
