Cust Resolution Assoc-2
Description
This is an interview position.
To guarantee a positive customer experience to all customers while working on problem shipments, by identifying customer’s needs and providing the best solution for all Express/Ground domestic and international shipments. Is the primary point of contact to increase customer satisfaction through root-cause analysis on all traces. Coordinates the pickups of shipments in other global locations.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
**Must be Bilingual French/English
High school diploma/equivalent
Minimum number of years required for entry to this job
Minimum 6 months FedEx Customer Service experience required
Experience in related global customer service applications preferred
Other specific mandatory experience requirements
Customer Service
Computer literacy and proficiency:
Must be able to operate in a PC windows environment.
Must achieve minimum threshold on mandatory testing and training
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent
Minimum number of years required for entry to this job
Minimum 6 months FedEx Customer Service experience required
Experience in related global customer service applications preferred
Other specific mandatory experience requirements
Customer Service
Computer literacy and proficiency:
Must be able to operate in a PC windows environment.
Must achieve minimum threshold on mandatory testing and training
Preferred Qualifications: Sept 11 to Sept 19
Pay Transparency:
Pay:
Additional Details:
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
- their current driver's abstract;
- their performance during application interviews; and
- their performance on any driver competency assessments administered
