Cust Strat Engagement Advisor
Description
Shift
Customer Strategy and Engagement Advisor
The Customer Strategy and Engagement Advisor is responsible for building relationships with customers’ senior level executives to encourage new and repeat business opportunities. This role is responsible for the management of a select portfolio of accounts by vertical industry as well as managing and growing existing accounts by bringing forth new capabilities. The Customer Strategy and Engagement Advisor represent customer strategy and needs through active engagement within the organization; to ensure quality, with a focus on reliable, profitable growth.
Primary Responsibilities
- Develops account relationships with contacts from C-level to frontline management levels within the organization
- Identify opportunities to further penetrate accounts by selling our diverse service portfolio across all lines of service
- Partners with the Solution Design team prepare and present business proposals and sales presentations
- Responsible for the negotiation and management of customer contracts and Statement of Work
- Manage the account rationalization process and annual budget plan to ensure profitability and sustainability of the account
- Responsible for planning and executing customer engagement activities to include customer presentation creation and leading business reviews
- Supports sales team by acting as a subject matter expert to provide sales education and commercial content such as case studies, white papers and industry intelligence
- Acts as the point of contact for customer communications, conflict resolution, and compliance on customer deliverables and revenue expectations
- Responsible for reviewing and keeping track of progress of all major deliverables – strategic plan, quarterly reviews, annual reviews, improvement recommendations – to ensure quality standards, contractual commitments and customer expectations are met
- Determines project management criteria required successfully onboard new customers
- Owns the onboarding of new customers
- Manage communication expectations between the operations team and the customer
- Interact with Operations leaders to align metrics and reporting to meet customer requirements
- Adheres to all applicable laws/regulations, as well as company policies and procedures
- Other duties as assigned
Required Qualifications & Experience:
- Bachelor's degree in business or related field preferred or 5 or more years of experience in building and maintaining customer relationships
- Experience working with software, hardware and networks required
- Travel requirements will be 10% to 15%
- Excellent verbal and written communication skills
- Customer service driven
- Strong team player
Preferred Qualifications & Experience
Skills & Abilities:
Physical/Cognitive Requirements (with or without accommodation)
- Ability to follow policies and procedures.
- Ability to read, write and interpret information.
- Ability to add, subtract, multiply and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit/walk/stand for duration of shift
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds
Requirements, Perks, and Benefits (US -- Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- 401(k) plan with company match after 1 year
- Tuition reimbursement program
- Holiday pay and accrued paid time off programs offering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
