Customer Care Representative (SSC)

Description

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Customer Care Representative  (chat support for customers in Europe)

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:

FedEx is the largest express transportation company in the world.  Sure, we deliver packages, but this is just part of the story. Today with an extensive network in more than 220 countries and territories, we’ve made logistics and warehousing a science. We are 700,000 team members strong, diverse as the world we serve, committed to values focused on care, balance, inclusivity, results, sustainability, and transformation. Join us and let's write our next chapter together. 

What you will be doing: 

• joining our  team you will be point of contact for our customers in Europe
• providing accurate information and guidance to our customers via dedicated chat
• advising our customers on how to use FedEx services and tools
• advising our customers on clearance processes form multiply countries
• helping customers resolve service-related issues by providing accurate, valid and complete information about processes and procedures from multiply countries
• identifying new opportunities to grow business with our customers
• working according to the calendar(s) of European countries
• working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:

• excellent communication skills
• computer literacy and ability to easily navigate between different screens and systems
• fluent English written and spoken is a must (B2/C1)
• strong organizational skills with attention to detail
• positive attitude and problem-solving mindset to find the best solution for the customer
• confidence, empathy, and friendliness to offer excellent experience to our customers
• flexibility in adapting to dynamic business environment
• A desire to work  during Polish  bank holidays & in rotational shifts - any 8 hours shift b/w 6:30 am – 8:00 pm.

What do we offer:

• stable work conditions – contract of employment from the very beginning
• hybrid working policy, where team members have the opportunity to combine the benefits of working in the office  and some days working from home. After onboarding and induction: 2 days at the office and 3 days remote work. 
• great working condition with modern office  and comfortable office)
• training to get you started and on-the-job learning opportunities
• package of non-wage benefits (medical care including dental package; life insurance; Multisport/myBenefit and Sodexo card, extensive learning resources to further develop your skills and knowledge, including online language courses)
• possibility to grow and boost your career and improve your skills together with us
• Tuition Assistance Program  - to support your development using external sources
• Referral Program – to enable you to recommend qualified candidates for job openings within your network and get rewarded if it’s successful
• Employee Assistance Program for you and your family in difficult life situations
• employee reduced-rate shipping 
• possibility to work in a highly professional, stimulating and challenging work environment of multinational company with great long term career prospective and great work atmosphere

FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development.

Unbox your potential and join FedEx!

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.