Customer Claims Advisor
Description
To collect, compile and ensure completion of all of company’s global cargo, property and inventory claim activity and related risk management issues. To prioritize claim workload, assess the severity of claim issues and to escalate or delegate the task as situation requires. To ensure that claim notification, claim filing, and customer-facing procedures optimize customer experience, deliver the purple-promise, minimize company's liability and maximize its opportunity to recover optimal settlements from insurers and liable entities. To measure, analyze and improve loss & damage performance related to global transportation business.
Coordinate the receipt and distribution of all centralized claim files received globally. Ensure timely and appropriate risk-mitigating attention is given to each case by assessing severity of each issue with ensuing prioritization of the workload. Mitigate risk by analyzing root cause of claim activity for all lines of coverage. Collaborate with cross-functional teams as appropriate to identify trends and recommend corrective action. Measure results and compile vendor performance metrics. Communicate claim status to customers and internal stakeholders, verbally and in writing. Analyze customers' loss performance. Attend calls with customers to review performance. Complete customer-required reports. Work closely with legal and security as needed to improve claim and litigation outcomes. Monitor insurance and risk management issues affecting our industry and suggest policies and action plans where appropriate. Measure and monitor loss ratio to improve annual premium stability. Develop, maintain and perform training programs for employees that minimize liability while complying with international and industry regulations and conventions. Negotiate with insurance brokers and insurers to maximize the benefit of insurance coverage. Update and maintain claims procedures on the intranet. Performs other duties as assigned.
Bachelor's degree or equivalent experience is required. A minimum of 2 years of multimodal freight forwarding experience and carrier liability experience are required. Additionally, strong analytical skills are required for successful loss mitigation which involves analyzing root cause of claim activity, identifying trends, and recommending and implementing corrective action. Excellent organizational skills as well as strong verbal & written communication skills are required. Strong negotiation skills for contract negotiation and claim settlements is required. Database & technical skills, as well as ability to decipher global claim documentation in foreign languages are preferred. . Insurance knowledge is preferred. Some travel required.
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: $4,929.36 - $7,886.98 USD Monthly
Additional Details: Shift: Monday - Friday 8:00 am - 4:30 pm (Remote)
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
