Customer Experience Intern - Analytics

Description

As a FedEx Intern, you will be working on projects gaining you valuable, real-world experience in a professional environment as it relates to your field of study.

Customer Experience focuses on managing and improving every interaction with customers, focused on aligning strategies, processes, and solutions that deliver outstanding experiences.

This internship is designed for students who are CURRENTLY ENROLLED in a degree program in either junior or senior year with an anticipated graduation date between May 2025 – August 2026; and postgraduates with a graduation date within 12 months from the start of the internship. As a FedEx intern, you will be working on projects directly related to your degree providing you valuable, real-world experience.

Essential Functions

• Under close supervision, the successful candidate may assist with the following: project management, project planning, process mapping, data analysis, workflow documentation, learning design and development, engineering support (testing and design), and report automation
• Assist with technology industry research, global business intelligence, and emerging trends analysis.
• Present and deliver long-term solutions that will have significant impacts to the business and/or customer experience.
• Perform other duties as assigned.

Minimum Qualifications:

• Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher
• Degree: Engineering, Analytics, Business, or related analytical discipline
• Availability to work 40 hours/week for a 10-week program, June 9th - August 15th
• Resume should include information: email address, telephone number, name of college/university, degree, major, GPA, date of intended graduation (month & year)

Preferred Qualifications:

• Ability to analyze quantitative and qualitative data
• Strong organizational and time management skills
• Ability to multitask, meet deadlines and work in a fast-paced environment
• Willingness to become familiar with PSP Culture and QDM processes
• Ability to research, develop, and present a project that is assigned by management
• Proven ability to consistently meet deadlines and manage time effectively
• Strong willingness to learn, contribution to high performing team and collaborate effectively to achieve collective business goals

Minimum Experience: No experience required.

Knowledge, Skills and Abilities: 

• Ability to work productively and proactively, both independently or as a part of a team
• Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
• Demonstrate interpersonal communication skills
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals 
• Verbal and written communication skills necessary to communicate with across business units and to all levels of management
• Ability to analyze, review, and make recommendations

Additional Details:  Summer 2025 Internship Dates: June 9 through August 15

Salary will be $25 per hour for undergraduate students and $30 per hour for graduate students.

Minimum Education

Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher.

Degree: Engineering, Analytics, Business, or related analytical discipline.

Minimum Experience

No experience required

Knowledge, Skills and Abilities

Ability to work productively and proactively, both independently and as a part of a team.

Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.

Demonstrates interpersonal communication skills.

Preferred Qualifications: Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. Verbal and written communication skills necessary to communicate with across business units and to all levels of management . Ability to analyze, review, and make recommendations.

Pay Transparency: Salary will be $25 per hour for undergraduate students and $30 per hour for graduate students. A $2,000 stipend is available for those relocating over 50 miles.

Pay:

Additional Details:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)