Customer Experience Pick-up Coordinator (CXPC)
Description
This is an interview position.
La sélection à ce poste demande une entrevue.
Suivre de près et coordonner l'affectation des messagers dans les divers secteurs de ramassage et de livraison en utilisant ses connaissances des mêmes secteurs afin d'atteindre un maximum d'efficacité sur la route et de satisfaire les clients le mieux possible.
Monitors and coordinates Pickup and Delivery coverage by applying geographical and route knowledge in assignments to Courier Routes to ensure maximum on-road efficiency and optimum customer satisfaction.
COMPÉTENCES REQUISES
Diplôme d'études secondaires ou scolarité équivalente.
Dix-huit (18) mois d'expérience chez FedEx.
Avoir démontré sa maîtrise élémentaire de MS Word, Excel et Outlook.
Réussir toute la formation de base du système DADS et la formation périodique (note minimale de 90 %).
Préférence accordée aux personnes ayant une bonne connaissance géographique de la zone desservie par le centre de répartition.
Connaître les activités de ramassage et livraison de Federal Express, ses modalités de service et ses systèmes comme Cosmos, KIAC et FAMIS.
Savoir compiler et interpréter les données d'analyse et prendre des décisions concernant la répartition du travail et des ressources de manière autonome.
Fortes aptitudes à la communication verbale et aux relations humaines.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent.
Eighteen (18) months FedEx experience.
Demonstrated proficiency in basic level MS Word, Excel and Outlook.
Ability to complete all basic DADS and recurrency training (90% minimum).
Geographic knowledge of dispatch service area preferred.
Knowledge of Federal Express field operations, systems and features of service, i.e. Cosmos/KIAC/FAMIS.
Ability to compile and interpret analytical data and to act independently in making workload and resource allocation decisions.
Strong interpersonal and verbal communication skills.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/educational equivalent.
Eighteen (18) months FedEx experience.
Demonstrated proficiency in basic level MS Word, Excel and Outlook.
Ability to complete all basic DADS and recurrency training (90% minimum).
Geographic knowledge of dispatch service area preferred.
Knowledge of Federal Express field operations, systems and features of service, i.e. Cosmos/KIAC/FAMIS.
Ability to compile and interpret analytical data and to act independently in making workload and resource allocation decisions.
Strong interpersonal and verbal communication skills.
Preferred Qualifications: Post April 16 unpost April 24 at 3 pm
Pay Transparency:
Pay:
Additional Details:
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
