Customer Experience Planning & Engineering - Business Intelligence & Data Analytics Advisor

Description

Strategy & Transformation; Performance & Process Excellence; Business Intelligence & Analytics; CE Planning & Engineering; CE Strategy & Governance; Continuous Improvement & CE Performance Management & Monitoring; Internal & External Quality Measurement (Service Tower); Business Planning; Long Term Business Case Development; Identification & Monitoring of Customer Metrics; Workforce Management Design; Forecasting & Planning (Translating the Business Plan); Forecast Accuracy & Variation Impact Analysis; Proactive; Predictive & Prescriptive Analytics; CI/ QDM Learning & Development; Communication Office; Coordinate CI Community; Methods & Standards; Process Compliance; QDM Promotion & Communication; Stakeholder Management/ Engagement Key Liaison with CE Organization & Officers; Vendor Management;Data Science & Insights;Change Management; Design & Develop Performance & Customer Metrics; Digital; Data & AI Integration with People & Process; Project Portfolio maintenance & demand management, Project management, Cross function alignment, VOC analysis & continuous improvement, Technology transformation & escalation support, Customer value proposition design & governance, Customer data governance & insight, Regional daily uplift escalation request administration and prioritization, Rewards & recognition design, Knowledge Management & Communications design, Quality Management Program design

Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise.  Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business.

Analytical Skills; Influencing & Persuasion Skills; Leadership Skills; Presentation Skills; Project Management Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.