Customer Experience Relationship Representative

Description

Job Responsibilities

We are looking for a dedicated and customer-oriented individual to join our team as a Customer Experience Relationship Representative supporting the Malaysia market.

• Manage a dedicated portfolio of high‑value customers, building strong, trusted, and long‑term partnerships through consistent and high‑quality engagement.

• Deliver personalized and proactive support across the entire shipment lifecycle, including booking, tracking, exception management, claims handling, and billing inquiries.

• Collaborate cross‑functionally with Operations, Sales, Finance, Customs, and Network teams to resolve shipment delays, service disruptions, billing discrepancies, and claims in an efficient, timely, and professional manner.

• Ensure a seamless, premium customer experience that consistently meets or exceeds FedEx service standards and meets customer expectations.

Skills Required

• Strong customer relationship and communication skills, with the ability to engage confidently with enterprise‑level and high‑value customers.

• Problem‑solving and critical thinking ability, enabling effective resolution of complex, time‑sensitive shipping and service issues.

• Commercial and solution‑oriented mindset, with the capability to identify value‑added opportunities that support customer growth and revenue objectives.

• Cross‑functional collaboration skills, working effectively with Operations, Sales, Finance, Customs, and Network teams.

• Attention to detail and operational excellence, ensuring accuracy, compliance, and consistent delivery of premium service experience

Requirements

• Possess a Diploma or Degree in any field.

• Have at least one (1) year of relevant work experience in customer service and interaction.

• Must be able to start immediately.

Compensation Plan

We have a competitive compensation package:

• Salary up to MYR 52,000 per year (inclusive of a 2 months guaranteed bonus)

• Additional performance-based quarterly incentives

• Outpatient and Inpatient Insurance Coverage

• Medical Checkup benefit

• Dental & Vision care benefit

• FedEx Discounted Shipping & Travel

• Tuition Assistance up to USD 3,000 annually for eligible courses. Conditions apply.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.