Customer Financial Services Representative-Japanese/Korean/Thai Speaking
Description
This role is responsible for managing customer inquiries related to financial services, processing transactions, and providing exceptional support to ensure customer satisfaction. It requires excellent communication skills, a strong understanding of financial processes, and the ability to handle sensitive information with confidentiality.
Respond promptly and professionally to customer inquiries regarding their accounts, billing, and payments via phone, email, and other communication channels.
Update and maintain accurate customer account information, ensuring all data is kept confidential and secure.
Generate, distribute, and follow up on customer invoices, and process payments, ensuring accuracy and timeliness.
Investigate and resolve customer issues related to billing, payments, and account discrepancies in a timely and efficient manner.
Assist in the collection of overdue accounts by contacting customers, arranging payment plans, and ensuring follow-up actions are taken.
Assist with the assessment of customer creditworthiness and the monitoring of credit limits, ensuring adherence to company policies.
Prepare and maintain detailed records of customer interactions, transactions, and resolutions for reporting and compliance purposes.
Educate customers on financial processes, payment options, and account management to enhance their understanding and satisfaction.
Work closely with the finance, sales, and customer service teams to ensure seamless financial operations and resolve any account-related issues.
Ensure all financial activities and customer interactions comply with organizational policies, procedures, and relevant regulations.
Performs other duties as assigned.
Experience
Minimum of 2-4 years of experience in a financial services or customer service role, preferably within a similar industry.
Education
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field is preferred.
Knowledge, Skills and Abilities
Proficiency in financial software (e.g., QuickBooks, SAP, Oracle) and Microsoft Office Suite.
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
High level of attention to detail and accuracy.
Ability to handle confidential information with integrity.
Effective organizational and time-management skills.
Ability to work independently and as part of a team.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
