Customer Migration Analyst

Description

We have an exciting opportunity for you to join our team as a Customer migration analyst.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Join us and let's write our next chapter together.

What you will be doing:

• Customer segmentation to accelerate the migration of customers from TNT to FedEx – identifying eligible customers based on business value in the context of Integration activities
• Ad-hoc and regular analysis, dashboard creation & maintenance and wider customer analysis
• Assisting the execution of customer migrations through data and analytical skillset, advising on data-driven conclusions
• Communicating with a wide range of stakeholders regarding project requirements, interpretation of data, and the development of recommendations based on findings
• Collaboration with stakeholders across functions and countries
• Working in a team of analysts, regularly aligning on project requirements & process changes
• Development & maintenance of core datasets used by the Analytics team across the project
• Identification and resolution of data issues
• Working with a wide range of data-sources – including liaising with SMEs to identify new data sources
• Evaluation of project performance, utilizing transactional data sources & survey results
• Visualization of analysis & evaluation results, including ad hoc reports and automated dashboards

What do you bring with you:

• Comfortable working in a dynamic and fast-paced environment
• Strong problem-solving skills – ability to locate the sources & create the processes required to answer questions and resolve issues
• Comfortable presenting analysis & results to varying audiences
• Knowledge of data structures and the ability to enhance the data to be integrated across the business
• Working in a team with other analysts – aligning on data sources with continual improvement of the data infrastructure
• Work across multiple data sources e.g. customer segmentations, operational data, IT data
• Strong understanding of data validation, analysis, problem solving and error checking techniques
• Software:
• Strong knowledge of SQL, ideally with SAS Enterprise Guide experience
• Excel expert
• Visualisation techniques & tools, ideally Spotfire & Power BI
• Jira (desirable)

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.