Customer Rep-Station-2
Description
This is an interview position.
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High school diploma/equivalent. College diploma preferred
Knowledge of Canadian Customs regulations preferred
Knowledge of FedEx Express and Ground products and services preferred
Ability to successfully complete all basic and recurrency training.
Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Must be able to complete and achieve minimum thresholds on any mandatory testing and training
Must be able to operate in a PC windows environment
Excellent interpersonal and verbal communication skills
Good analytical and problem solving skills
Good negotiation skills
Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment
Preferred Qualifications: Must be bilingual French and English speaking. Doit être bilingue à l'oral Français et Anglais
Pay Transparency:
Pay:
Additional Details: Représentant(e) service client
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
- their current driver's abstract;
- their performance during application interviews; and
- their performance on any driver competency assessments administered
