Customer Service Representative
Description
Location: Coppell, TX
Shift: Monday-Friday, 3PM-11:30PM
About FedEx Supply Chain
FedEx Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, FedEx Supply Chain takes a consultative approach to optimize logistics processes, implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network, FedEx Supply Chain delivers leading solutions that provide flexibility, enable scalability and improve cost-effectiveness for customers. Through more than 11,000 employees, 130 operations and 35 million square feet of warehouse space, FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information, go to supplychain.fedex.com.
We Have….
- A strong FedEx brand consistently ranked among the world’s most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and much more!
General Summary….
The primary responsibility of the Customer Service Representative to provide both internal and external customers with support for day to day functions, including routine or ad-hoc procedures. This position is responsible for product safety, quality and legality.
This position will be responsible for…..
- Responsible for handling inbound calls, email, and faxes in a timely and professional manner.
- Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
- Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
- Analyze inventory for both raw and finished goods to ensure all available product is processed.
- Gather data from multiple systems required to create necessary reports and production plans.
- Review customer priority request and communicate to the production team.
- Compile and distribute production reports.
- Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
- Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
- Process RA requests for customers.
- Complete reconciliation services for clients as needed.
- Research and/or resolve returns in Return Resolution and Issue Tracking per standard procedures.
- Complete “paperwork only” returns as needed.
- Assist Operations with return research as needed.
- Conduct check/credit research for customers via email, fax, or mail.
- Communicate outstanding issues or defects with the corresponding departments.
- Participate in departmental continuous improvement opportunities.
- Performs other reasonably related duties as assigned.
You might be a greatfit if….
- High school diploma orGED and 2 years of relevant experience.
- Previous experienceinvestigating customer inquiries in a timely and professional manner.
- Intermediateproficiency in Microsoft Office applications.
- Ability to effectively communicatewith all levels of management.
- Excellent written and verbalcommunication skills.
- Customer service driven.
- Strong team player.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds
FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.
• Know your Rights
• Pay Transparency
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC):
• **Competitive Pay**: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time opportunities.
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision and voluntary benefits available on day one
• Basic life & Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
