Customer Strategy & Eng Solution Advisor

Shift

Customer Strategy and Engagement Solutions Advisor

The Customer Strategy and Engagement Solutions Advisor supports the sales efforts of FedEx Transportation Management by analyzing RFI/RFP opportunities, designing creative business solutions, and developing pricing and proposal materials. This role plays a key part in ensuring outstanding customer experiences and driving strategic growth through solution design and sales enablement.

Primary Responsibilities

• Analyze incoming RFI and RFP requests and support sales in pursuing qualified opportunities.
• Create detailed profit and loss (P&L) models for internal use and pricing files for customer proposals.
• Participate in solution design, pricing strategy, proposal development, and presentation creation.
• Collaborate with sales, lines of service, and operating companies to design innovative business solutions.
• Facilitate sales leads through the solution design, proposal, and pricing process.
• Complete RFI and RFP responses with accuracy and strategic alignment.
• Develop, maintain, and utilize pricing models in coordination with the sales process.
• Maintain libraries of sales and marketing content, RFI/RFP responses, and presentation materials.
• Create and manage sales pipeline reports and other ad hoc reporting as requested.
• Ensure accuracy and formatting of inputs; generate and run reports in Salesforce for Managed Transportation and Consulting opportunities.
• Uphold the Purple Promise by delivering outstanding customer experiences.

Education and Experience

• Bachelor's degree in Logistics, Supply Chain, Business, or Economics required.
• 5--7 years of experience in solution design, sales support, implementation, project management, and facilitation.

Skills and Qualifications

• Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with Salesforce reporting and data management.
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple priorities and deliver high-quality work under tight deadlines.
• Customer service oriented and strong team collaborator.

Requirements, Perks, and Benefits (US -- Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.

Perks and Benefits at FedEx Supply Chain (FSC)

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.