Customs Regulatory Advisor

Description

Clearance Compliance; Customs Regulatory – Divisional

What You Will Do

As a Customs Regulatory Advisor, you will serve as the key expert on Vietnam customs regulations and international trade compliance, ensuring all FedEx import and export operations are fully compliant with the General Department of Vietnam Customs (GDVC) and relevant ministries (e.g., MOF, MOIT). You will support smooth clearance operations, minimize regulatory risks, and enable efficient cross-border shipment movement while maintaining high service standards.

Key Responsibilities

• Act as the subject matter expert on Vietnam customs regulations, import/export laws, and trade compliance requirements
• Interpret regulatory updates (Circulars, Decrees, HS classification rules) and translate them into operational procedures
• Ensure full compliance with Vietnam Customs (GDVC) regulations, including declaration accuracy, valuation, and duty/tax requirements
• Partner with clearance operations to resolve complex customs issues and minimize shipment delays or holds
• Liaise with customs authorities, inspection agencies, and relevant ministries (MOF, MOIT, MARD, MOH) to manage regulatory matters
• Provide advisory on HS code classification, customs valuation, origin rules (CO), and special permits
• Monitor KPIs (clearance time, compliance rate, exception rate) and drive continuous improvement initiatives
• Identify regulatory risks and implement mitigation strategies to prevent penalties, fines, or shipment delays
• Support internal and external audits, ensuring compliance readiness and documentation accuracy
• Develop and conduct training programs to enhance employee knowledge of Vietnam customs processes and compliance standards
• Drive standardization and process optimization across clearance operations to improve efficiency and accuracy
• Collaborate with regional/global regulatory teams to align Vietnam operations with FedEx global compliance standards
• Support digitalization initiatives (VNACCS/VCIS system, e-customs processes) to improve clearance efficiency

Key Requirements

• Bachelor’s degree in International Trade, Logistics, Supply Chain, Law, or related field
• Minimum 7 years of working experience related industries and background.
• Licensed Customs Broker certification in Vietnam

• Added advantage if experience in multinational logistics/express companies.
• Good to have ; Familiarity with FTAs (e.g., EVFTA, RCEP) and origin compliance

• Minimum 5+ years of experience in customs clearance, trade compliance, or regulatory advisory in Vietnam
• Strong knowledge of:
  • Vietnam Customs Law and related Decrees/Circulars
  • VNACCS/VCIS customs system
  • HS classification, valuation, duty/tax calculation
  • Import/export licensing and specialized inspections
• Experience working with General Department of Vietnam Customs and relevant government authorities
• Strong understanding of cross-border logistics and express industry operations is preferred
• Proven ability to interpret complex regulations and apply them into operational processes
• Strong analytical, problem-solving, and risk management skills
• High attention to detail with strong documentation control capabilities
• Effective communication and stakeholder management skills (both Vietnamese & English)
• Ability to work in a fast-paced, time-sensitive logistics environment

Education: Bachelor’s Degree in Business Administration, Engineering or related discipline
Experience: Four (4) years of work experience in aviation, regulatory or planning fields

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.