Data Analyst Lead

Description

About the role: Sales Solution Specialists - Lead
Designs and implements advanced processes and analytics associated with a wide variety of data sets used for data/text mining, analysis, and prediction to enable informed business decisions. Gains insight into key business problems and deliverables by applying highly technical analysis techniques analysis techniques to examine structured and unstructured data from multiple disparate Sources. Provides insight from initial concept to fully-tested production and communicates results to a broad range of audiences. Effectively uses current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis. Typically uses data, statistical and quantitative analysis, basic modelling, and fact-based management to drive decision making. Mentors less senior staff. Works in cross functional projects and programs. Routinely presents to management.

Sales Solution Specialist - Data Lead

Grade :T6

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Job Specific Information

• Perform defined procedures and processes with accuracy and completeness and ensure time commitments and deadlines are met

• Verify data and execute procedural check to ensure process consistency and data quality.

• Utilize computer technology to perform tasks associated with correcting the customer structure.

• Engage and interact with Sales (as needed) to understand a customer’s organizational structure including physical locations.

• Conduct web-based research and leverage other internal analytical tools as needed to perform job duties.

• Use appropriate communications methods to understand and share information with sales, leadership, and broader team.

•Prepare, analyze and interpret reports, as required, and make recommendations for areas of improvement in standard operating procedures or territory optimization standards.

• Facilitate calls with multiple stakeholder groups including management from Sales, Solutions, HR or Legal, and Customers.

•Supports work that is cross functional in nature and requires interaction with other teams and may include but not be limited to Sales, TP&O, GSO, Revenue Services, Pricing, Sales Support, Compensation, Vendors and IT.

•Assume informal leadership role by consistently evaluating current standard operating procedures (SOPs), making recommendations to management on needed changes to SOPs as the business evolves, and educating or mentoring less experienced team members related to new processes and new information.

•Completes assigned work that involves some ambiguity, and uses analytics, decision making, and implementation plans toprovide clarity and remove uncertainty.

•Consistently demonstrates ability to solve problems in unique and innovative ways by independently finding innovating solutions to problems posed by their team or those teams they support.

• Supports the escalated issues that cannot be solved by a Sales Support Specialist I (SI).

What your main responsibilities are :

The Key responsibilities of this role are:

• Communication skills: ability to communicate and collaborate with professionals and leadership both within the business and in Sales; communication may also involve interacting with customers
• Attention to detail: work will involve following multiple steps in a process where failure on a small detail could lead to a negative customer and Sales experience; attention to detail is a critical success factor for this work. Must have focus on team maintaining and adhering to detailed SOP’s and timely audits.
• Process oriented: experience leveraging QDM is desired along with an ability to operationalize processes and document SOPs
• Systems Thinking: having a curious mindset and taking a holistic approach to analysis that recognizes the way the parts of a system interrelate and how work fits within the context of a larger system
• Learning agility: ability to learn and teach others to work in multiple and sometimes complex systems
• Change Management: Customer Solutions is an organization that continually adjusts to meet the needs of our Sales teams.  The ability to embrace and lead others through change is critical to our continued success as an organization
• Commitment to task: ability to manage a varying and sometimes unpredictable workload as Service level agreements (SLAs) will need to be maintained regardless of the change in the amount of work
• Results oriented: ability to establish and measure levels of success that result in a reduction of corrupt selling time and a positive customer experience

What we are looking for  :

Key skills needed for this role:

• Minimum 5-9 years of experience as a Team Lead / Data Analyst or similar role

• Must have worked in Sales Support functions
• Understanding business context
• Data Analysis
• Insights generation

Behavioural:

• Excellent Business communication and articulation
• Quick learner
• Sense of ownership
• Ability to thrive in a fast-paced work environment where productivity, efficiency and quality define success.

Good to have :

Technical:

• Visualization (PowerBI, Spotfire, tableau, Qlicksense, etc.)
• Python
• SQL

Qualification :

• MBA / Bachelor's Degree/equivalent in business, finance, economics, computer science, engineering, or related field.
• Minimum Functional Experience: Out of 5-9 years of experience minimum Three (3) years’ experience in measurement and analysis, quantitative business problem solving, operations analysis, sales or marketing analysis, and/or knowledge management.
• Advanced skills with business software.
• Demonstrated ability to successfully lead analytical teams working on major business issues.
• Knowledge of third and fourth generation computer language

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.