Data Analysts (Senior/Analyst/Associate)

Description

Analyst would be working with multiple stakeholders across the globe on execution (implementation, validation & audit) of revenue management & pricing strategies for Strategic customers of FedEx and continuously monitoring to maintain revenue quality.
The analyst would be responsible for collaborating with stakeholders to understand the pricing requirements, work on large data set to draw insights from historical data and provide recommendation, present & create visibility for effective decision making. The analyst would also provide recommendations to the management on process improvement opportunities, work with the concerned team to transform the process and improve the customer experience.
Should possess and demonstrate understanding of core Business and Commercial concepts including financial metrics, market dynamics, and competitive landscapes.
Communicates results to a broad range of audiences. Effectively uses current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.

• Grade :T4

  "Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

  Data Analyst - Technical + Commercial Role
  Key business partner in terms of providing pricing recommendations and consultative support to Sales. The person should be comfortable in a truly multinational environment, working with different cultures and all the levels in organization. Good people skills and collaborative approach will be required to achieve objectives for this role. The person should be comfortable communicating with the senior leadership team either at the local or global level; and able to communicate fluently. This role will partner with functions like sales, marketing, finance, legal, pricing administration, customer analytics & research teams to take end-to-end ownership of deal process and drive pricing decisions. The person should be able to effectively coordinate with cross-functional teams and various regional pricing teams across the geographies to meet critical timelines for bid pricing, associated tasks & initiatives; while ensuring process compliance & meeting audit requirements. The person should have good exposure to commercial aspects of business, RFP & contract management, process management/ transformation, developing analytical solutions to business problems, reporting, MIS, creating business case/ presentations for executive management.
  
  Designs and implements processes and solutions associated with a wide variety of data sets used for data/text mining, and analysis to enable informed business decisions. Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources. With moderate direction, creates solutions from initial concept to production. Communicates results to a broad range of audiences. Effectively uses current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis.

• Job Description

  What your main responsibilities are :

   Commercial:

  ▪ Pricing Strategy: Work closely with sales and marketing personnel to develop and enact competitive pricing strategies. Deep dive into customer business, RFP requirements and FedEx competitive position to optimize profitability & win ratio. Devise strategies to retain current business and bring new incremental business while meeting profit requirements

  ▪ Customer insights: Develop understanding on customers, market segments, and competitive landscape/ industry trends. Analyse customer transactional data and develop comprehensive insights on customer to optimize product/ service offering & value proposition, and to drive pricing decisions

  ▪ Governance: Develop policies & procedures for pricing analysis & approvals. Understand price boundaries, floor & target price setting and ensure to have adequate internal controls & compliance mechanism, to prevent revenue leakage. Bring forward risk & benefits through analysis and get required approvals

  ▪ Pricing models/ analysis: Good understanding on pricing models/ systems, revenue & cost structures, contribution & operating margins and P&L views; develop & enhance pricing models. Provide pricing recommendations to the commercial organization with supporting analysis

   Process transformation:

  ▪ Identify process gaps and develop them into improvement opportunities; transform various business processes to enhance efficiency, productivity & customer experience

  ▪ Develop efficient processes & systems while ensuring internal controls & compliance

  ▪ Good to have understanding on six sigma / quality driven framework and relevant tools
  
   

  Data Exploration/Opportunity Identification

  • Identifies what data is available, including internal and external data sources, leveraging new data collection processes (e.g., collaborating with customers to create new information via a survey)

  • Works with internal and external subject matter experts to select the relevant sources of information

  • Explores diverse data sets from a variety of different sources to gather, synthesize and analyze relevant data and draw conclusions that can be used to identify relevant issues, business concerns, and trends

  • Formulates hypotheses about relationships and underlying models and carry out experiments with the data to test hypotheses and models

  • Explores data to discover or refine hypotheses, discovers new relationships, insights and analytic paths from the data
  
   

  Presentation/Strategic Recommendations

  • Story telling/presenting with data insights and actionable recommendation

  • Helps the business understand the scientific principals behind their process in order to gain stakeholder buy-in

  • Work with business users to assist and teach tools and techniques to the teams while partnering with the business users to solve their business problems

  • Provides thought leadership and dependable execution on diverse projects

  • Assists discovery process with stakeholders to identify business requirements and expected outcome

  • Presents/frames business scenarios in ways that are meaningful and depicts their findings in easy to understand terms

  Education: Must be MBA, Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or similar discipline. PhD preferred.
  
  Relevant work experience as in data analysis based on the following number of years:
  Standard I: Two (2) years
  Standard II: Three (3) years
  Senior I: Four (4) years
  Senior II: Five (5) years
  
  Knowledge, Skills and Abilities
  • Fluency in English
  • Analytical Skills
  • Accuracy & Attention to Detail
  • Numerical Skills
  • Planning & Organizing Skills
  • Presentation Skills
  • Statistical Knowledge
  • Data Modeling and Visualization Skills

What we are looking for :

Key skills needed for this role:

• Technical: Python
• SQL
• Visualization (PowerBI, Spotfire, tableau, Qlicksense, etc.)

Functional:

• Understanding business context
• Data Analysis
• Insights generation

Behavioral:

• Business communication and articulation
• Quick learner
• Sense of ownership

• Strong Financial Acumen and analytical skills to deliver accurate results & actionable recommendation.
• Good understanding of pricing models/systems, revenue & cost structures, contribution & operating margins, and P&L views
• Being a team player, supportive to other team members and collaborative across functions

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.