Contract Service Provider Lead (m/w/d)

Beschreibung

"Ground Operations: Develops and manages relationships between Service Providers (SP) and internal business partners to support the service provider business model and other business requirements;
Oversees that all new initiatives are designed, implemented, monitored and administered consistent with the applicable SP agreements and other third-party vendor agreement(s) within their assigned areas; Engages in dialogue with SPs regarding available technologies, resources and opportunities for enhancing efficiency, productivity, safety, business acumen and compliance;
Ensures that Service Provider Solutions (SPS) policies, procedures, and documentation are reviewed and updated on an ongoing basis to maintain compliance; Works cross-functionally with Operations to troubleshoot and resolve customer pickup and delivery issues; Advocates, leads, and implements enhancements to SP agreements; Effectively communicates with SPs about strategic initiatives and offers subject matter expertise on the SP agreements; Oversees SPS-managed systems, ensuring adequate support for internal and external customers; Participates in the design and development of educational programs and materials to enhance FEC understanding of the SP business model; Leads proactive accountability planning for at-risk contracted SP as well as planning ahead for contingencies; Performs complete review of contract non-renewal and termination files and actively participates in dispute resolution consistent with the FEC operating agreements"

Provides technical expertise and advice to senior/executive management on current and emerging systems trends, practices, opportunities and risks within area of expertise. Delivers analysis, interpretation and application of complex information in order to influence optimal business decisions. Leads high impact cross-functional projects and initiatives. Is future oriented and drives strategic planning. Influences and supports cross-functional project teams in order to achieve optimal results for the business.

Professional Qualifications

·       Experience in contract management with service providers (e.g., subcontractors in transportation), ideally for at least 3-5 years

·       Knowledge of the courier, express, and parcel (CEP) industry and operational workflows

·       Understanding of legal frameworks (e.g., contract law, compliance, occupational safety)

Analytical and Organizational Skills

·       Ability to develop, monitor, and optimize processes

·       Risk management skills in dealing with contractual partners

·       Affinity for technology related to logistics systems and digital tools

Communication and Leadership Competence

·       Ability to build and maintain relationships with service providers and internal teams

·       Experience in change management during contractual and operational changes

·       Skills in training and coaching internal and external partners

Personal Requirements

·       Strategic thinking focused on efficiency and quality

·       Self-responsibility and assertiveness in conflicts and escalations

·       Intercultural competence when dealing with diverse partners

Special Role Attributes/Minimal Requirements

·       Work experience with logistics providers or in the transportation sector for at least 3-5 years.

·       Secondary education level (e.g. high school).

·       Business fluent English skills.

·       Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.

·       Presentation skills, Project Management skills, very strong influencing & persuasion skills, written & verbal Communication skills, problem solving skills.

·       Work closely with both internal FedEx teams and external service providers.

·       Contribute to strategic initiatives aimed at improving last-mile delivery performance.

·       Support FedEx programs such as Purple Promise, Safety First, and Quality Driven Management (QDM).

·       Knowledge of Lean, Kaizen, QM, QDM or Six Sigma methods.

NOTE: the candidate(s) will report directly to Kubilay Oezalan as District Manager for German District. Andre Zabel will be the Hiring Managing Director.

Payment according to GBV Entgeltordnung

Planning & Organizing Skills; Judgement & Decision Making Skills; Negotiation Skills; Analytical Skills; Vendor Management Skills. Involves providing unique, high impact, technical or expert advice to directors or officers within a region or
internationally. Advisors can report to a Manager, MD, VP or SVP as required

Bei FedEx stehen die Menschen schon immer an erster Stelle. Als Arbeitgeber, der die Chancengleichheit und die Vielfalt sowie das Integrationsengagement in der Belegschaft fördert, bieten wir Wachstumschancen für alle.

Unser Unternehmen

FedEx ist eines der größten Expresstransportunternehmen und befindet sich immer wieder unter den Top 10 der „World's Most Admired Companies“ der Zeitschrift „Fortune“. FedEx bietet seinen Kunden Tag für Tag Transport- und Geschäftslösungen in mehr als 220 Ländern und Gebieten weltweit. Unsere hochqualifizierten FedEx-Teams ermöglichen uns, dieses globale Netzwerk abzudecken, um das tägliche FedEx-Erlebnis einzigartig zu gestalten.

Unsere Philosophie

Die People-Service-Profit-Philosophie (PSP) beschreibt die Prinzipien, die uns bei FedEx helfen, Entscheidungen zu treffen sowie Richtlinien und Aktivitäten zu gestalten. FedEx kümmert sich um seine Mitarbeiter, die wiederum unseren Kunden hochwertige Dienstleistungen anbieten, was es uns ermöglicht, die Zukunft des Unternehmens finanziell abzusichern. Was die positive Seite der People-Service-Profit-Philosophie hierbei auszeichnet und so einzigartig macht, ist der geschlossene Kreislauf dieses Systems, in dem die Gewinne erneut in das Unternehmen investiert und unseren Mitarbeitern zugeführt werden.

Wir verdanken unseren Branchenerfolg unseren Mitarbeitern. Dank unserer PSP-Philosophie sind wir in der Lage, unseren Mitarbeitern ein stimulierendes Arbeitsumfeld zu bieten, damit diese unseren Kunden wiederum hochwertige Dienstleistungen anbieten können. Wir achten besonders auf das Wohlbefinden unserer Mitarbeiter und schätzen deren Beitrag an unserem Unternehmen.

Unsere Unternehmenskultur

Unsere Kultur liegt uns aus zahlreichen Gründen am Herzen, und wir achten genau deshalb auf unser Verhalten, unsere Handlungen und Aktivitäten in allen Teilen der Welt. Die FedEx-Kultur und Werte sind ein Meilenstein unseres Erfolges und unserer Entwicklung seit Beginn unserer Geschichte in den 1970iger Jahren. Zahlreiche Unternehmen begnügen sich damit, unsere Systeme, Infrastrukturen und Prozesse zu kopieren, was uns jedoch auszeichnet, ist die einzigartige und Facettenreiche Unternehmenskultur, die es uns ermöglicht, uns weltweit auf dem Markt durchzusetzen.