Dedicated Customer Care Representative

Description

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Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Dedicated Customer Care Representative (all genders)

Location: 1300 Vienna Airport-Schwechat, Cargo Nord, Building 3
Working Hours: Full-time | 38.5 hours per week
Contract Duration: Fixed-term contract for 1 year

Do you want to make a difference for our key customers?

As a Dedicated Customer Care Representative, you are a key point of contact for our major customers, ensuring that their requests and concerns are handled reliably, professionally, and with a strong focus on solutions.

You will be part of an international and globally connected company, working closely with colleagues from various departments and regularly collaborating with teams and contacts across different countries.

No two days are the same. You coordinate solutions, bring together the right stakeholders, maintain oversight even in complex situations, and directly contribute to an outstanding customer experience.

Your Responsibilities

• Support and advise our key customers, serving as a reliable contact for a wide range of inquiries and concerns.
• Take ownership of customer requests and complaints, managing them through to a solution-oriented resolution.
• Assist customers with shipment processing and tracking while keeping an eye on outstanding issues.
• Collaborate closely with colleagues from different departments and functions to identify and implement the best possible solutions for our customers.
• Work across borders within our international network and connect the right stakeholders when needed.
• Actively contribute to maintaining high customer satisfaction and fostering long-term customer relationships.
• Support the continuous development of customer relationships and service quality through reporting and analysis.
• Identify opportunities for improvement and actively contribute your ideas and experience.

What You Bring

You enjoy communicating with people, can keep track of multiple priorities at the same time, and prefer solving problems rather than simply passing them on.

As you will be working in an international environment, you are comfortable communicating in both German and English.

Ideally, you also bring:

• A completed commercial/business education or a comparable qualification.
• Experience in customer service, ideally in key account or major customer support.
• Excellent communication skills in both German and English.
• The ability to quickly adapt to changing requirements in a dynamic business environment.
• A team-oriented, flexible, and solution-focused mindset.
• Proficiency in MS Office and a willingness to quickly learn new IT systems and applications.

What You Can Expect

At FedEx, you can expect more than traditional customer service. You will be part of a team where collaboration extends beyond departmental and national boundaries.

Through our international network, you will work with diverse teams and gain insights into many different areas of our business. At the same time, you will support key customers and directly influence how they experience their partnership with FedEx.

We offer:

• A varied role with direct contact to our key customers.
• Collaboration in an international and globally connected environment.
• A dynamic and motivated team.
• Comprehensive onboarding and support from experienced colleagues.
• Training to get you started and on-the-job learning opportunities
• The opportunity to contribute your ideas and actively shape the customer experience.
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Great career opportunities
• The option to work from home.
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Attractive benefits, including free parking and a meal allowance.

Compensation

The gross monthly salary for this full-time position starts at €2,829.72.

This position is covered by the Austrian collective agreement for forwarding and logistics employees, which stipulates a minimum full-time salary of €2,738.10.

Your actual salary will be based on market standards as well as your qualifications and professional experience.

Working at FedEx

FedEx Express Austria GmbH received the Leading Employers Award 2025, achieving top rankings in the categories Culture & Values and Diversity, Equity & Inclusion.

If you enjoy taking ownership of customer relationships, developing solutions collaboratively, and working in an international environment, we look forward to getting to know you.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.