Dispatch Agent-Senior

Description

Dispatch; Cross Border Trucking Operations Control; Dispatch (Heavy Weight); On Road

• Review and manage daily pickup and dispatch requests received through email, customer portals, and internal systems.
• Monitor pending pickups from previous days and coordinate timely resolution to prevent service delays.
• Validate shipment booking details, including origin, destination, commodity, weight, dimensions, and shipment value.
• Prioritize urgent, time-critical, premium, and high-value shipments to ensure adherence to service level agreements (SLAs).
• Allocate pickup requests to the appropriate service centers and operational teams based on routing plans and service coverage.
• Verify the completeness and accuracy of shipping documentation, including invoices, E-Way Bills, KYC documents, commercial invoices, packing lists, and MSDS for Dangerous Goods shipments.
• Identify restricted, regulated, or Dangerous Goods (DG) shipments and coordinate with the relevant teams to ensure compliance with transportation regulations.
• Schedule and coordinate shipment pickups with customers while ensuring all dispatch requirements are fulfilled.
• Follow up with customers for pending documentation and resolve shipment-related queries to avoid operational delays.
• Coordinate with field executives and service centers to track pickup status and ensure timely collection of shipments.
• Provide customers with pickup confirmations, shipment status updates, delay notifications, and guidance on documentation deficiencies.
• Monitor shipment movement from pickup through transit and dispatch, proactively addressing exceptions and service interruptions.
• Liaise with Operations, Warehouse, Customer Service, Customs, and DG Verification teams to ensure smooth shipment processing and delivery execution.
• Prepare and maintain daily dispatch, pickup, and pending shipment reports while ensuring accurate system updates and record management.
• Manage operational exceptions, including failed pickups, customer rescheduling requests, Return-to-Shipper (RTS) cases, and escalation of delayed or critical shipments, while ensuring end-of-day closure and status reporting.

Qualifications & Experience:

• Minimum Graduate
• Proficiency in English – Verbal and Written
• Industry experience required

 
Skills:

• Time Management
• Problem Solving
• Planning & Organizing
• Accuracy & Attention to Detail 
• Team Communication
• Advanced MS office skills (Excel, Word, PowerPoint), Data Management

Competencies:

• Accountability and Adaptability
• Business and Customer Focused
• Communication and Collaboration
• Innovation and Critical Thinking
• Leadership and Influence
• Customer centricity
• Confidentiality and Integrity         

Accuracy & Attention to Detail;Microsoft Office & PC Skills;Planning & Organizing Skills;Interpersonal Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.