Dispatcher Special Services
Description
About the role:
The Fleet Allocator role is working in a fast-paced team environment within the Sameday operation. You will be responsible for ensuring a high level of service to our customers urgent Sameday courier services by efficiently managing and allocating jobs to the fleet of drivers.
- Work within a Sameday Radio Room, being our first point of contact for our professional couriers
- Allocate courier jobs to Sameday couriers in an efficient, effective manner to meet service delivery times
- Plan & prioritise jobs in a fast-paced environment
- Apply knowledge of transport dispatch, freight management, and GPS Tracking systems
- Assist with collation of data for recording and achieving KPI’s (Service Quality)
- Communicate effectively with other allocators & quality control staff to ensure efficient job allocation
About you
- High level of geographic knowledge of Brisbane area
- Excellent persuasive skills/negation skills in dealing with driver queries.
- Ability to understand drivers’ strengths and abilities in undertaking urgent time critical deliveries
- General understanding of COR and Dangerous Goods polices
- Strong relationship management with drivers and customers
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer
- Ability to work in a fast-paced environment
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
