Dispatcher

Description

About the Role: 

The Dispatcher role involves coordinating a fleet of couriers, balancing regulatory & compliance requirements, and ensuring that every customer experience is outstanding.

• First point of contact for the courier fleet
• Allocation, monitoring & management 

Specific Tasks:

• The effective use of all resources to achieve continuous business improvement, while maintaining customer service
• Courier allocation in an efficient and timely manner in accordance with customer needs, within compliance requirements
• Liaise with and assist major customers with their needs
• Communicating with other FedEx teams
• Assist with collation of data for recording and achieving KPI’s (Service Quality)
• Create an open, transparent communication channel with all you deal with, while maintaining integrity
• Openly supply all information that is required for other parts of the business, through the recording of collected data
• Implement and sustain FedEx Express’ social responsibilities during the course of your duties

KPIs:

• Missed pick-ups and performance reports
• Maintaining fleet compliance, including everything under the Chain of Responsibility and Fatigue Management Guidelines
• Prompt resolution of customer service enquiries
• Integrity of data, timeliness and accessibility
• Being part of a team with an observable level of cooperation
• Identify and act upon any opportunity for cost reduction

Desired Attributes/Competencies:

• Applies a systematic and professional approach to establish best practice policies, work processes and procedures.
• Results orientation
• Attention to detail
• Ability to communicate with impact
• Ability to build first class relationships
• Language skills: mastery of the English language, both verbal and written
• People-focus
• Innovation
• Anticipates reviews and continuously seeks to improve company performance
• Critical thinking and decision making
• Demonstrates and facilitates clear and honest two-way communication through an open management style.
• Ability to build strong relationships with both internal and external customers

Experience/Qualifications:

• High school qualification
• Basic knowledge of the Transport industry
• Strong written and oral skills, including well developed persuasive ability
• Intermediate computer literacy including Microsoft Office applications
• Understanding of Chain of Responsibility and Fatigue Management
• Working knowledge of handling and transportation of Dangerous Goods

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.