EA010: Continuous Improvement Project Lead (ID)

Description

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We have an exciting opportunity for you to join our team as a Continuous Improvement Project Lead

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

As Project Lead you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will be responsible for managing European cross-functional projects, providing technical expertise and advice to senior/executive management on current and emerging practices, identifying continuous improvement opportunities and their possible risks, or supporting the standardization of specific customer solutions and ways of working. You will need to be able to  analyze and monitor KPI and data to identify root causes of issues, define requirements to build new tools, interpret complex information in order to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.  


 

Key responsibilities

• Challenge existing processes, ensuring their effectiveness and efficiency by identifying improvement opportunities and ensuring their implementation with the relevant teams.

• Effectively lead and manage high impact cross-functional strategic projects from the initial ideation through to completion, ensuring an effective scoping, planning.

• Manage stakeholders and cross-functional teams to achieve project objectives and goals

• Provide management reports on progress, risks and results

• Plan and schedule resource efficiently

• Provide technical expertise and advice, conduct root cause analysis based on advanced data collection and complex analysis. Source data and information from internal or external subject matter experts as required.

The ideal candidate will [have / be]:

• Project Management experience is a must, results and goal oriented.

• Full alignment with process approach, continuous improvement and problem solving methodologies (6Sigma Green or Black Belt, or QDM expert, or Prince II/PMP or Agile methodologies..)

• Proven strong business analytical skills and ability to translate analysis into to-the-point PowerPoint presentations to support executive decision-making processes

• Strong at setting priorities, developing a work schedule, monitor progress towards goals and track progress

• Flexible approach to work to support the ever-changing dynamic business environment

• Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, etc.) and project management tools like Microsoft Project or equivalents

• Change management, people leadership, team builder & player, flexible to change or dynamic environment

• Excellent communication and contact skills with working proficiency in English

• Demonstrates initiative, organization, discipline, and adaptability while working in a team

• Knowledge in SigmaXL/Minitab, PowerBi, Sharepoint is a plus

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.