EA100: Customer Experience Analyst (ID)
Description
Every day at FedEx, over 450,000 team members, over 180,000 vehicles, and over 650 aircraft serve millions of people in 220+ countries and territories around the globe. Our work is more than the delivery of packages; we connect both our customers and our team members to solutions and possibilities. Join us in this effort, and discover how we equip and empower our people to deliver exceptional experiences and outstanding service.
Job Description:
As Analyst you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will support European cross-functional projects and work on activities with high impact and/or complexity. You will have regular contact with senior/executive management. You will need to be able to analyze and monitor data towards goals achievements, interpret complex information to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.
Key responsibilities
CE Portfolio Planning & Execution, paying attention to governance, performance and targets achievements
Monitor and coordinate the Operating Plan from the initial ideation through to completion, ensuring an effective scoping, planning, budgeting and communication
Validate or complete accurate and timely reporting to stakeholders and management on progress, risks and KPI results
Aligns and gains commitment to actions across teams and from different stakeholders
May be involved in the development and maintenance of information or record management systems
Support implementation and communication of changes
Be able to complete detailed analysis of complex data, systems or ideas and providing reports and recommendations.
Participate in projects or initiatives to develop new or existing processes, procedures, controls or systems
The ideal candidate will [have / be]:
Program or Portfolio Management experience is a must, with a strong focus on results and goal orientation.
Proven strong business analytical skills and ability to translate analysis into to-the-point PowerPoint presentations to support executive decision-making processes
Accuracy & attention to Detail
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, etc.) and project management tools like Microsoft Project or equivalents
Change management skills, people leadership, team builder & player, flexible to change or dynamic environment
Excellent communication and contact skills with working proficiency in English
Demonstrates initiative, organization, discipline, and adaptability while working in a team but also able to complete tasks independently, with minor guidance
We have an exciting opportunity for you to join our team as an Analyst
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
As Analyst you will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization in order to improve Customer Experience and achieve optimal results for the business. You will support European cross-functional projects and work on activities with high impact and/or complexity. You will have regular contact with senior/executive management. You will need to be able to analyze and monitor data towards goals achievements, interpret complex information to influence optimal business decisions. You will engage people from multiple departments, promoting a culture of change and quality management.
What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
