Engineer-Senior I

Description

What you’ll be working on 

We are seeking an Industrial Engineer professional who can drive performance excellence through strong planning, KPI analysis, and data‑driven decision‑making. This role is critical in supporting FedEx’s productivity, service quality, and customer experience across Australasia.

Key Responsibilities

• Develop and execute operational plans and programs, leading end‑to‑end KPI analysis across manpower, systems, and compliance to identify root causes, improve performance, and uncover revenue opportunities.
• Build and maintain operating planning tools; review volume forecasts and manpower requirements to meet service, productivity, and cost‑efficiency targets.
• Own and update best‑practice documentation, ensuring processes reflect new methods, technologies, and operational standards.
• Analyze operational KPIs to identify trends, diagnose issues, and translate insights into actionable recommendations that deliver measurable business improvements.
• Interpret historical staffing and operational data to assess cost and service impacts, supporting new programs, services, and market or network expansion.
• Develop and implement contingency plans for crisis management and long‑term operational resilience, minimizing risks and protecting FedEx employees, assets, and operations across APAC.

What You’ll Bring to the Team

• Bachelor’s degree in Industrial Engineering, Systems Engineering, or a related discipline.
• Strong data‑analysis capabilities, including experience with SQL; Python proficiency is a plus.
• Ability to operate at the intersection of technology and business impact—identifying inefficiencies, designing smart solutions, and driving automation across teams.
• Demonstrated analytical, conceptual, and planning skills with the ability to solve complex operational problems.
• Experience with computer‑based modelling tools or simulation software (preferred).
• Proven ability to work effectively both independently and in a collaborative team environment.
• Excellent communication skills, with the confidence to engage stakeholders at all levels—from frontline teams to VP leadership.
• Hands‑on operational knowledge of warehouse or logistics environments.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity /affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.